At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

About the role:

Verisk is seeking a Help Desk Specialist/Engineer to provide first and second-level desktop and application support to our employees. In this role, you'll collaborate across time zones with teammates in the USA, UK, EU, and Asia to solve issues and implement new systems while ensuring the delivery of high-quality, professional service.

You will be responsible for deploying new hardware and software, managing application updates, applying security configurations, as well as helping maintain hardware and software licensing inventory.

The Service Desk operates between the hours of 8am and 6pm on business days.  Some flexibility in working hours to meet this requirement is expected.

This role is based in our Louisville, KY office.

About you:

Your real passion is problem-solving and customer service, which makes you credible and reliable with stakeholders. You are a technology enthusiast with broad interests. You seek exciting work where you can make a positive impact on business results, your own team and those around you. You are comfortable working independently in demanding environments, managing high volume requests and prioritizing your workload effectively, often under tight deadlines.

Qualifications

• Customer service orientation combined with strong critical thinking skills.
• Desire and ability for self-guided learning; must be capable of working independently and managing multiple priorities simultaneously.
• Experience in a technical support role and familiarity with ticket-based systems.
• Experience with:
  • Apple MacOS
  • Microsoft Active Directory
  • Microsoft Windows 10
  • Virtual private networks
• Experience with the following systems and concepts:
  • Jamf Macintosh device management
  • Microsoft 365 administration
  • Microsoft Endpoint Configuration Manager
  • Microsoft Intune
  • Microsoft PowerShell
  • ServiceNow ticket system
  • TCP/IP, subnets, and vLANs
  • Tiered development environments (development, QA, production)
  • Virtualization (VMware vSphere, Microsoft Hyper-V, Amazon WorkSpaces)

#LI-JB1

About you:

Your real passion is problem-solving and customer service, which makes you credible and reliable with stakeholders. You are a technology enthusiast with broad interests. You seek exciting work where you can make a positive impact on business results, your own team and those around you. You are comfortable working independently in demanding environments, managing high volume requests and prioritizing your workload effectively, often under tight deadlines.

Qualifications

• Customer service orientation combined with strong critical thinking skills.
• Desire and ability for self-guided learning; must be capable of working independently and managing multiple priorities simultaneously.
• Experience in a technical support role and familiarity with ticket-based systems.
• Experience with:
  • Apple MacOS
  • Microsoft Active Directory
  • Microsoft Windows 10
  • Virtual private networks
• Experience with the following systems and concepts:
  • Jamf Macintosh device management
  • Microsoft 365 administration
  • Microsoft Endpoint Configuration Manager
  • Microsoft Intune
  • Microsoft PowerShell
  • ServiceNow ticket system
  • TCP/IP, subnets, and vLANs
  • Tiered development environments (development, QA, production)
  • Virtualization (VMware vSphere, Microsoft Hyper-V, Amazon WorkSpaces)

#LI-JB1

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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