AIR Worldwide (AIR), a Verisk business, provides risk modeling solutions that make individuals, businesses, and society more resilient to extreme events. In 1987, AIR Worldwide founded the catastrophe modeling industry and today models the risk from natural catastrophes, terrorism, pandemics, casualty catastrophes, and cyber attacks, globally. Insurance, reinsurance, financial, corporate, and government clients rely on AIR’s advanced science, software, and consulting services for catastrophe risk management, insurance-linked securities, site-specific engineering analyses, and agricultural risk management. AIR Worldwide, is headquartered in Boston with additional offices in North America, Europe, and Asia. To learn more about AIR, please visit us at: www.air-worldwide.com. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

 Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.  

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

The role of the Service Desk Technician Level 2 within the Technical Services Group of AIR. The primary responsibility of this role is to field tickets sent to our Help Desk ticketing system and provide timely service to help users resolve issues.  These issues can be break/fix of software or hardware, access to servers/distribution lists, general knowledge questions and more.  The Level 2 technician should have exceptional customer service skills and deep knowledge of MS office/OS Systems and servers as the position is the escalation point for the Level 1 technicians, who need more guidance or mentoring.

The secondary role of the Level 2 technician is to be involved in and/or lead IT project work in regards to building and maintaining laptop images, security related items, networking equipment, and providing positive feedback on how the service desk can improve service to the userbase.

About the Day to Day Responsibilities of the Role

• Tracking and responding to service desk tickets in a timely manner
• Reaching out to users to solve break fix/access issues
• Working to resolve tickets with volume of 15-30 a day
• Imaging and deploying laptops
• Escalating tickets to proper channels when needed
• Mentoring level 1 technicians
• Working on project-based work for internal IT needs
• Excited about providing World-class customer service

About You and How You Can Excel in This Role

Required Skills:

• Expert Knowledge of MS Office and Windows OS
• Expert customer service skills
• Virtual machine deployments
• VDI experience/VMware
• Server Access
• Experience creating and maintaining Active directory including new hire creation, terminations, creating and modifying distribution lists
• Basic understanding (DNS,DHCP,TCP/IP)

Preferred Skills:

• SCCM or other software deployment tools
• Basic scripting languages
• Understanding of SQL/DB

Years of experience:

• 3 years of Level 1 technician on Help/Service desk or 1 year as Level 2 technician

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All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

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