ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.   

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.  

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.  

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.   

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

• Work with ClaimSearch clients in converting to contemporary reporting methods.
• Conduct testing of companies that are programmed to report via Universal Format.   Analyze results of customer reporting and assist in correction as needed prior to moving into Production.
• Represent the business unit in testing system upgrades and enhancements to maximize the efficiency and security of the ClaimSearch systems.
• Prepare test cases to assist in the testing of new products, enhancements and management reports.
• Coordinate and manage projects by working with product managers, IT developers and other stakeholders to develop test plans, schedules and implementation of new ISO products as well as upgrades.      
• Conduct pro-active data quality analysis of production data reporting and rejection profiles. Document and send report to contact company to work clients to correct and enhance their ClaimSearch reporting.
• Resspond to customer inquiries on ClaimSearch/subrogation related reporting, rejections and editing issues.  Troubleshoot customer’s ClaimSearch/subrogation issues until the issues are resolved and the customer is satisfied with their results.
• Evaluate and identify where system enhancements are required. Represent the business unit in specifying requirements and work with development team to implement improvements
• Provide analytical and testing support to managers as requested

• Bachelor’s degree or 1 to 3 years of related work experience required.
• One year experience in customer support, claims, or other related area preferred
• Working knowledge of the insurance industry with a strong familiarity of claims nomenclature.   
• Demonstrated ability in analyzing data, identifying trends, and making recommendations for corrective action.
• Knowledge of TSO general commands, SQL and XML are favorable.
• Encouraged familiarity with Salesforce.
• Prior experience working with test data to identify performance levels.
• Ability to work independently and communicate effectively with management, co-workers and clients.
• Ability to learn quickly and implement established operational processes and procedures.
• Strong written and oral communication and analysis skills required.
• Domestic travel to customer sites as needed.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Consumer Privacy Notice

#LI-YD1