Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities. Verisk 3E has set the standard for combining regulatory expertise and enriched global compliance content and transforming it into actionable intelligence to enhance chemical and workplace safety, product safety and stewardship, supply chain stewardship and research and development support. Together, with our customers, we are working to make the world safer—one product, one workplace and one community at a time. To learn more visit www.verisk3e.com We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.    

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.    

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fourth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

• Strategy and execution. Devise and implement customer experience (CX) strategy, articulating and embedding it across the organization, increasing customer satisfaction, loyalty and advocacy
   
• Establish clear short, medium and long term goals for the program, tracking and monitoring progress via a scorecard of metrics that accurately represents the drivers of customer experience for Verisk 3E
   
• Project management. Research, design and implement customer experience improvement activities in close collaboration with many different functional areas including Global Business Development, Product and Senior Leadership, developing positive relationships with these leaders and teams to better understand their needs, manage expectations, and deliver value-add solutions
   
• Data Analytics. Leverage new and existing sources of data and insight to recommend and implement prioritized change initiatives that will improve the experience of Verisk 3E customer, enabling the business to make timely, well-informed and VoC-driven commercial decisions
   
• Communication. Develop and present visualizations of the key drivers of customer experience for a variety of leaders across the organization

• 5-7 years of CX experience
• Experience building out a successful CX program
• Experience developing and deploying CX improvement strategies
• Passionate about customers and their experience, and naturally inquisitive about human perspectives
• Consultative and solution focused
• Good understanding of Data Analytics and use of data to drive business outcomes
• Proven ability of using data to tell stories and gain senior leader buy-in
• Exceptional relationship management, influencing, presentation and communication skills
• Excellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others
• Proven ability to manage multiple projects at a time whilst paying strict attention to detail
• Self-motivated, thriving in a fast-paced environment; outcome focused
• Understanding of designing and developing customer journey maps
• Ability to collaborate across functions and geographies
• Effective organization and time management skills with the ability to work under pressure and adhere to deadlines
• Ability to engage, collaborate with enterprise-level CX team as necessary
• Ability to serve as the conduit that unites a variety of teams across different business groups and geographies under one consistent customer ethos
• People leader experience with ability to lead and develop a potential direct report

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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