Software Support Represenative

  • Canton, OH, USA
  • Full-time
  • Verisk Business: Verisk 3E
  • Is this an Analytics Req?: No

Company Description

Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities. Verisk 3E has set the standard for combining regulatory expertise and enriched global compliance content and transforming it into actionable intelligence to enhance chemical and workplace safety, product safety and stewardship, supply chain stewardship and research and development support. Together, with our customers, we are working to make the world safer—one product, one workplace and one community at a time. To learn more visit We are proud to be a part of the Verisk family of companies! 

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.    

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.   

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.   

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.    

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. 

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the fourth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.  Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.  

Job Description

Verisk 3E is looking for a Software Support Representative to join the team in Canton, OH.  You will help facilitate questions and troubleshooting issues for 3E Generate customers.  Quick thinking and strong organization skills are key for this role.  Basic SQL and project management experience would be beneficial.

  • Manage the lifecycle of assigned clients requests, including:
    • Enter & manage any type of assigned client request within the ticketing system
    • Manage the transition of a request between all necessary departments
    • Document client related details (business requirements, software & hardware)
    • Maintain the necessary communication between Verisk 3E and the client
  • Complete the necessary troubleshooting to assist internal teams with resolving a 3E Generate software issue.
  • Complete the necessary Quality Assurance testing (general development, upgrades, implementations, work orders)
  • Offer supplemental training to clients on various 3E Generate software procedures.


  • 2 year degree in Science, preferred.
  • 1+ years of customer service experience.
  • HazCom or EHS background, preferred.
  • 1+ years of General Professional experience that includes:
    • Communication skills (presentations, phone, email, written)
    • Facilitating business meetings (agenda, teleconference, Skype, WebEx)
    • Time Management and Prioritization of workload
    • General computer skills (Microsoft Office, Outlook)
    • General knowledge of software installations, troubleshooting
  • Ability to work independently and as part of a team
  • Entry level knowledge of Relational Databases (SQL)
  • Entry level knowledge of Project Management concepts


Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

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