ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

About the Position  
  
We are currently seeking to fill the position of Customer Service Representative at Quality Planning, a business unit within ISO.  The ideal candidate is a highly inquisitive self-starter, focused on understanding customer needs and driven by meeting and exceeding customer expectations.   

The Customer Service Representative will be an operations support specialist, acting as the frontline for customer-facing interactions, facilitating immediate needs and escalating all others to the appropriate team members.  They will help manage customer follow-up tasks that result from action-items noted from calls or emails from customers. They will facilitate existing customer program needs/changes by overseeing the checklist and ensuring proper teams are synced to complete tasks. They will assist in monitoring tickets by ensuring standard operating procedures are followed and business requirements sufficiently documented.  They will be responsible for consumer privacy and other compliance needs involving data related to the business unit.  They will monitor operational system notifications and routing to appropriate team members as needed. 

Responsibilities:  
  

• Provide advanced support and respond to customer inquiries in a timely and professional manner 
• Facilitate communication between customers, external entities, development and other team members  
• A broad variety of data entry or similarly related tasks that may require the ability to make sound decisions based on research 
• Monitor daily processes and take action to resolve issues that may arise 
• Coordinate the account setup process between external entities and the account setup team 

• A college degree is preferable but not required 
• Minimum of 1 year of business to business customer support experience  
• Experience with MS Office Suite required (especially Outlook, Excel and OneNote) 
• Well organized and detail oriented 
• Ability to work on precise, repetitive tasks for long periods 
• Must be capable of handling diverse situations and conflicting priorities 
• Excellent problem solving and communication skills 
• Experience with Atlassian products preferred (JIRA, Confluence) 
• Basic understanding of Lean Six Sigma concepts preferred  
• A general understanding of P&C insurance is helpful 
• Project Management knowledge is helpful 
• Up to 5% travel  

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

All your information will be kept confidential according to EEO guidelines.

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