Client Success Manager

  • Hamburg, Germany
  • Full-time
  • Verisk Business: Genscape
  • Department: Customer Service/Support

Company Description

Genscape operates the world’s largest private network of in-field monitors and distributes industry-leading alternative data, delivering unsurpassed market intelligence across the commodity and energy spectrum including power, oil, natural gas, natural gas liquids, agriculture, biofuels, and maritime freight.

To learn more about Genscape, A Wood Mackenzie Business, please visit us at: www.genscape.com/genscape-open-positions. We are proud to be a part of the Verisk family of companies!

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package

Job Description

Vesseltracker.com is the #1 AIS provider for maritime professionals who want to optimize their operations and find new business opportunities. We have hundreds of German and international clients and are currently looking for a Client Success Manager as we continue to expand our business and product offerings.

Key tasks in this position include:

  • Taking ownership of customer issues and following them through to resolution
  • Clarifying and prioritizing customer enquiries for our technical team to address
  • Managing the renewal of subscriptions to our online accounts
  • Selling online accounts to new inbound customers who contact us via email or telephone
  • Maintaining accurate records and document all customer service activities in our internal CRM tools

Additional daily tasks include:

  • Answering incoming email and telephone inquiries and routing them to the correct team member for a response
  • Supporting sales team in key account negotiations eg. research and setting up trials
  • Organizing client and office events eg. Christmas party, harbour boat tours, etc.

What we offer here at Genscape/Vesseltracker! 

  • An attractive, modern office located directly on Hamburg's Alster Lake
  • A key position in a dynamic, international team with challenging and high-responsibility tasks
  • Wide scope for implementing creative and innovative ideas
  • Flat hierarchy and a friendly, personal team
  • Support with visas, resettling, etc. and establishing yourself in Hamburg
  • Many opportunities for career-related development plus participation in conferences, conventions and trade fairs
  • Regular team events (eg. "Friday Lunch")
  • Fitness program – reimbursement for approved gym, yoga, sports equipment, etc.

Qualifications

  • Native or near-native German (spoken and written)
  • Fluent and confident English (spoken and written)
  • Experience in sales, retail, promotions or other work with regular customer contact
  • A high degree of organization, self-motivation and drive, and a willingness to learn
  • A problem-solving mindset and ability to work within a team to find a solution to customer issues
  • An interest in how technology can be used to improve the maritime industry

Preferred, but not required:

  • Maritime industry experience
  • Additional language skills, especially major world languages
  • Experience with Microsoft Office, especially Excel

Additional Information

Once you land this position, you’ll get to enjoy:

  • An attractive, modern office located directly on Hamburg's Alster Lake
  • A key position in a dynamic, international team with challenging and high-responsibility tasks
  • Wide scope for implementing creative and innovative ideas
  • Flat hierarchy and a friendly, personal team
  • Support with visas, resettling, etc. and establishing yourself in Hamburg
  • Many opportunities for career-related development plus participation in conferences, conventions and trade fairs
  • Regular team events (eg. "Friday Lunch")

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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