Xactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware’s tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware’s services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at: Xactware.com. We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2019, Forbes magazine named Verisk Analytics to its World's Best Employers, America's Best Employers, and Global 2000 lists. Verisk also received Great Place to Work® Certification for its outstanding workplace culture for the fourth consecutive year.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

Customer Service Representatives work directly with our customers taking inbound calls, making outbound calls, responding to emails, and processing requests. They are responsible for providing an excellent customer experience, while adhering to a high standard of quality. Customer Service Representatives determine what the customer needs are, and then routes customers to the proper group for a solution. Customer Service Representatives will be required to provide simple solutions within the outlined scope and document all customer interactions.  

• Answer inbound calls and make outbound calls, providing excellent customer service for customers. This includes redirecting customers to the proper department.   
• Process credit cards for chargeable customer interactions.
• Resolve basic support issues.  
• Monitor mailboxes and respond in a timely manner.

• High school diploma required.
• Excellent communication skills, both written and verbal.
• Excellent customer service skills.
• Experience in a customer support environment, preferably in a high-tech setting.
• Effective time management skills, including the proven ability to manage projects with tight deadlines.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to work in a fast-paced environment.
• Strong computer/Internet skills and proficiency preferred.
• Professional appearance, demeanor, and a strong commitment to excellence.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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