ISO, a Verisk business, has been a leading source of information about property/casualty insurance risk since 1971. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information and analytics; compliance and fraud identification tools; policy language; information about specific locations; and technical services. ISO serves insurers, reinsurers, agents and brokers, insurance regulators, risk managers, and other participants in the property/casualty insurance marketplace. To learn more about ISO please visit us at:  www.verisk.com/iso. We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

·         Perform Salesforce admin functions like user account maintenance, profiles, sharing rules, reports, Dashboards, workflows, process builder, Data loader

·         Work closely with Sales and Service teams and perform service cloud admin functions like Case assignment rules, Escalation rules, Approval process, Flows, auto response rules, Macros, knowledge articles, content, surveys, live agent, email-to-case, Queues etc.

·         Experience with omni channel and Lightning enabled service cloud is an advantage.

·         Perform admin functions on Third party applications like Click Tools, Outreach, LinkedIn Sales Navigator, App Buddy, Incontact.

·         Key member of CRM Team to develop business and data requirements.  Works closely with all Business e.g. ISO Sales, Location, Claims etc. to understand business workflow and requirements to translate into Development requirements.

·         Design automated processes to improve efficiently in business operations. Work with end users to troubleshoot any kind of salesforce related issues.

·         Works closely with acquisitions and ISO subsidiaries to bring onto enterprise system including demonstrations, understanding of business requirements, data reconciliation, cleanup and import coordination from previous/existing system.

·         Assists in providing hands-on training to all end-users.  Assists in developing all step-by-step instructions for new and enhanced functionality.

·         Critical member of project team to implement all service packs, upgrades, server changes,

·         Completes all special projects and other duties as assigned including production of end-month Sales reports and other ad hoc reports as needed.

·         Bachelor’s degree in computer science, Information Technology, Engineering, or related technical degree 

·         Experience working in a SCRUM or agile environment is preferred.

·         Must have a solid understanding of business processes. 

·         Excellent analytical ability and strong oral/written communication and interpersonal skills required.

·         Ability to work effectively with Sales Representatives, Business Management, and IT management & staff

·         3 to 6 years of experience with technical implementation, day-to-day operations, requirements gathering and long-term maintenance of Salesforce.com

·         Certified Salesforce.com Admin/Developer or Equivalent experience 

·         Knowledge of salesforce Einstein is a plus

·         Ability to work in fast-paced and Changing environment

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.