With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture. 

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate. 

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package. 

• Manage a client training work order, including:
  • Enter and manage the client request within the ticketing system
  • Prepare for and deliver the client training
  • As required, manage the necessary technical needs for a training session (network connection, projector, telecom)
  • As required, offer gap training after a client implementation or upgrade

• Assist with analysis as directed by the project manager for active client projects.

• Assist Client Services team with various client issues (rules, translations, upgrade testing, advanced user support).

·         Build and Maintain Training Material (including eLearning modules)

·         Offer internal 3E Generate Training (Next version review, new hire training)

·         Complete all responsibilities as outlined on annual Performance Plan.

• Complete all special projects and other duties as assigned.

• Must be able to perform duties with or without reasonable accommodation.

·         2 year degree in Science, preferred.

·         3-5 years of customer service experience.

·         HazCom and EHS background, preferred.

·         3-5 years of software training experience, preferred.

·         1-3 years of documentation change control.

·         3-5 years of General Professional experience that includes:

o   Communication skills (presentations, phone, email, written)

o   Facilitating business meetings (agenda, teleconference, Skype, WebEx)

o   Time Management and Prioritization of workload

o   General computer skills (Microsoft Office, Outlook)

o   General knowledge of software installations, troubleshooting

·         Ability to work independently and as part of a team,

·         Entry level knowledge of Project Management concepts

·         Up to 50% travel

All your information will be kept confidential according to EEO guidelines.

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