Verisk 3E delivers intelligent compliance solutions that empower companies around the globe to reduce risk, drive continuous improvement and create new growth opportunities. Verisk 3E has set the standard for combining regulatory expertise and enriched global compliance content and transforming it into actionable intelligence to enhance chemical and workplace safety, product safety and stewardship, supply chain stewardship and research and development support. Together, with our customers, we are working to make the world safer—one product, one workplace and one community at a time. To learn more visit www.verisk3e.com We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture. 

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.
 

·       Own the complete end-to-end customer experience for high-profile elite and complex accounts and solutions.

·       Oversee and manage the resolution of critical issues ensuring prompt and complete resolution to challenges and business issues.

·       Acts as a liaison between the client and internal departments to facilitate the best customer experience for the client. 

·       Partner with Product Owners to improve our solutions and identify new solution opportunities.

·       Master and maintain expertise for all Verisk 3E solutions (excluding 3E Generate and 3E Optimize) and their associated solution integrations that are managed by the Client Services team. This includes custom additions, product integrations, 3rd party integrations and web services.

·       Responsible for launching various Verisk 3E solutions (excluding 3E Generate and 3E Optimize) that are managed by the Client Services Team. This includes partnering with the Customer Success Project Engineer II on custom additions, product integrations, 3rd party integrations and web services.

·       Ensure that all client’s new services and contract commitments are met and delivered on time.  Includes coordinating with other internal operations teams to provide and deliver the clients services based on active contract terms.

·       Provide clients alternate solutions when necessary and address all service issues pro-actively with the client pre and post implementation.

·       Resolve customer service issues and skillfully manage and collaborate on complex customer service problems.

Manage customers' expectations and experience in a way that results in high customer satisfaction.

·       3 Years Account Implementation and Management Experience of mid-size to large, complex and/or global accounts

·       2 Years Technical Implementations and Integrations

·       A deep understanding of Verisk 3E solutions that are supported by the Client Services team

·       Ability to effectively coordinate and implement standard technical solutions and integrations

·       Be inquisitive and willing to professionally challenge the status quo

·       Partner with Product and Engineering on existing solutions and integrations

·       Exceptionally detail oriented with the ability to work effectively under pressure and multi-task to meet established deadlines and standard response times with clients.

·       Ability to effectively analyze and solve problems by balancing detailed questions with creative solutions.

·       Be a self-starter with the ability to prioritize workloads from multiple, competing demands.

·       Intermediate Excel certification or equivalent experience

·       Ability to develop and deliver engaging and effective presentations

·       Bachelor’s degree or equivalent work experience required

·       Ability to partner and collaborate as part of a global team

·       Excellent listening, written and verbal communication skills

·       Selected applicant must complete all required training and development required to support our clients. Includes meeting established training timelines as outlined in our Training Management Tool (document).

·       Mentoring & training experience required 

Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.