AIR Worldwide (AIR), a Verisk business, provides risk modeling solutions that make individuals, businesses, and society more resilient to extreme events. In 1987, AIR Worldwide founded the catastrophe modeling industry and today models the risk from natural catastrophes, terrorism, pandemics, casualty catastrophes, and cyber attacks, globally. Insurance, reinsurance, financial, corporate, and government clients rely on AIR’s advanced science, software, and consulting services for catastrophe risk management, insurance-linked securities, site-specific engineering analyses, and agricultural risk management. AIR Worldwide, is headquartered in Boston with additional offices in North America, Europe, and Asia. To learn more about AIR, please visit us at: www.air-worldwide.com. We are proud to be a part of the Verisk family of companies!

The Technical Services Specialist plays a leadership role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client facing teams, you will ensure successful client implementation of AIR solutions and be responsible for the successful deployment of new product releases to AIR clients environments. You will handle installation testing of AIR product. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and Cloud Architecture based systems, and be among the first to test and ensure all AIR products work seamlessly with the newest technologies by aiding in the installation and testing of AIR products. You will work collaboratively with multiple departments to ensure successful execution of installations and deployments.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers.

Responsibilities (but not limited to):

• Provide front-line technical support via phone and email to internal and external clients with AIR Software
• Ensure all implementation requirements are defined correctly, and translate those requirements into system configuration
• Detect, diagnose, and resolve problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicate strategy with clients, including dates for resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Other duties as assigned
• Ability to be on the on-call rotation for two weeks every three months

• German and English language skills mandatory
• 1 - 3 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing
• Basic knowledge of Microsoft SQL Server
• Well-developed PC skills using Microsoft Windows platforms
• Strong problem-solving skills
• Impeccable attention to detail
• Excellent communication and interpersonal skills to interact with all technical stakeholders including employees, customers and prospective clients
• Knowledge of InstallShield, PowerShell and .NET Technologies
• Knowledge of HPC is a plus
• Some travel is required

Benefits:

• Working in an international environment
• Interchanging with international corporate offices
• Opportunities to grow
• Attractive salary structure and various company benefits

Education Requirements:

• BS      degree in Information Technology, Computer Science or equivalent

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