G2 Web Services is a Verisk Analytics Company (NASDAQ: VRSK) and a leading global provider of merchant risk management solutions, including due diligence, compliance, and fraud protection. G2 helps acquirers and other payment providers take on the appropriate level of risk in their merchant portfolios, while protecting against brand damage, illegal activity and noncompliance assessments. We are proud to be a part of the Verisk family of companies!

The IT Support Technician I is responsible to provide exceptional first level support for all internal users’ desktops, applications and technology needs.  They will be the first contact point in supporting all G2 internal users and will strive to handle all issues promptly and professionally.

Responsibilities:

A successful IT Support Technician will be able to perform each of the following at an exceptional level:

• Handle and resolve all end user requests and document resolution via Help Desk Ticket System
• Provide first level technical support via phone and in person to all local and remote employees
• Install, configure and support desktop computers, laptops and workstations
• Provide internal user support of mixed Windows, Linux and Mac desktop operating systems
• Provide internal user support for a wide range of internal business applications
• Perform user adds/moves/changes to accounts and hardware/software configuration
• Maintain and support internal phone system, extensions and routing configuration
• Maintain data backup rotation of internal corporate data and servers
• Maintain inventory of desktop and laptop hardware for deployments and spares
• Install, troubleshoot and support printers, copiers and scanners
• Support remote user connectivity via Virtual Desktop, VPN and handheld devices
• Support Office 365, Outlook, Office and online services
• Support internal data closets and internal office server infrastructure
• Monitor and respond to internal server and network events and failures
• Provide internal application escalation support by executing SOP’s against production systems

Knowledge, Technical Skills and Abilities       

• Minimum 1-3 years of experience supporting a corporate office technology environment
• Solid understanding and support of multiple desktop OS environments Windows, Linux, Mac
• Familiar with Help Desk ticketing system and providing documented end user support resolution
• Create and maintain published end user support documentation

Soft Skills

• Ability to manage multiple high priority issues and provide consistent end-user support
• Has strong written and verbal communication. Has the ability to write documentation and convey complex ideas in a way that the intended audience is able to understand.
• Has the ability to troubleshoot a complex issue down to potential contributing components and reach a determination on cause factors and their resolution
•  Has the ability to learn and teach other peers and team members technology and organization skill to support cross training and improve team knowledge and effectiveness

Other Requirements

• Core working hours, M-F 8:00 AM – 5:00 PM with after-hours support as needed

As a progressive employer, we offer a competitive salary with a complete benefits package (Medical/Dental/Vision Insurance, 401K) in a flexible work environment. All your information will be kept confidential according to EEO guidelines.

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