AIR Worldwide (AIR), a Verisk business, provides risk modeling solutions that make individuals, businesses, and society more resilient to extreme events. In 1987, AIR Worldwide founded the catastrophe modeling industry and today models the risk from natural catastrophes, terrorism, pandemics, casualty catastrophes, and cyber attacks, globally. Insurance, reinsurance, financial, corporate, and government clients rely on AIR’s advanced science, software, and consulting services for catastrophe risk management, insurance-linked securities, site-specific engineering analyses, and agricultural risk management. AIR Worldwide, is headquartered in Boston with additional offices in North America, Europe, and Asia. To learn more about AIR, please visit us at: www.air-worldwide.com. We are proud to be a part of the Verisk family of companies!

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World’s Best Employers list and, in 2017, to its World’s Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work® Certification for the third consecutive year in recognition of our outstanding workplace culture.

Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We’ve been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you’ll be part of an organization that’s committed to serving the long-term interests of our stakeholders, including the communities where we operate.

At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

The Technical Services Specialist plays a leadership role in implementing the technical aspects of our client’s installation and supporting internal and external technical issues. In conjunction with other client facing teams, you will ensure successful client implementation of AIR solutions and be responsible for the successful deployment of new product releases to AIR clients environments. You will handle installation testing of AIR product. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and Cloud Architecture based systems, and be among the first to test and ensure all AIR products work seamlessly with the newest technologies by aiding in the installation and testing of AIR products. You will work collaboratively with multiple departments to ensure successful execution of installations and deployments.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers.

Responsibilities (but not limited to):

• Provide front-line technical support via phone and email to internal and external clients with AIR Software
• Ensure all implementation requirements are defined correctly, and translate those requirements into system configuration
• Detect, diagnose, and resolve problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicate strategy with clients, including dates for resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Other duties as assigned
• Ability to be on the on-call rotation for two weeks every three months

Qualifications:

• 1 - 3 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing
• Basic knowledge of Microsoft SQL Server
• Well-developed PC skills using Microsoft Windows platforms
• Strong problem-solving skills
• Impeccable attention to detail
• Excellent communication and interpersonal skills to interact with all technical stakeholders including employees, customers and prospective clients
• Knowledge of InstallShield, PowerShell and .NET Technologies
• Knowledge of HPC is a plus
• Some travel is required
• German and English language skills mandatory

Benefits:

• Working in an international environment
• Interchanging with international corporate offices
• Opportunities to grow
• Attractive salary structure and various company benefits

Education Requirements:

• BS      degree in Information Technology, Computer Science or equivalent

 #LI-AO1

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html