Vericast is a premier marketing solutions company that accelerates profitable revenue growth for thousands of businesses businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.  We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.  For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.

The Analyst III is responsible for assisting in the creation and execution of IT operations processes. Responsibilities include helping maintain the stability of IT service delivery across the enterprise. This position will also play a major role in the support of the enterprise scheduling tool, Control-M.

KEY DUTIES/RESPONSIBILITIES

• Responsible for developing, documenting, and executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. This includes the support of enterprise scheduling tools. (50%)
• Provide incident leadership and assist with directing service delivery staff to restore service as rapidly as possible. (25%)
• Responsible for managing and maintaining processes, procedures, elevation diagrams, system inventories.  (20%)
• Potential for assisting with physical hardware installation and removal. (5%)

EDUCATION

• Bachelor’s degree or equivalent work experience.

EXPERIENCE

• 2+ Years with bachelor’s degree or 8+ years’ work experience
• Demonstrate expertise with an enterprise scheduling tool such as Control-M or equivalent.
• Demonstrate expertise with IT Service Management tool (HP Service Manager, Service Now, Cherwell, etc.)
• Demonstrate expertise documenting troubleshooting processes.
• Demonstrate expertise with IT Event Management\Alerting tool (CA Spectrum / Unicenter, HP OM, SolarWinds, Zenoss, WhatsUp, PRTG, etc.)
• Demonstrate proficiency with Microsoft Office (Office365)
• Exhibit strong verbal and written communication skills.
• Ability to work in a collaborative, dynamic team environment and interact at all levels.
• Ability to work shifts including nights and/or weekends.
• Ability to lead a shift to help facilitate overall success.
• Ability to meet deadlines in a fast-paced environment.  Exhibit excellent time management and project planning / strategizing skills.

COMMUNICATION AND CONTACTS

• Communicates directly with internal and external customers.

Salary: $64,200 - $81,500

The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance  Excellence principles to continuously improve effectiveness, efficiency,  products, and services.  This includes, but is not limited to,  participating on improvement teams, recommending, and implementing improvement  ideas, and participating in training and other activities to keep up to date on  processes, information, etc.
  All team members are responsible for supporting  and complying with internal and external audits, to include providing  information, performing assigned tasks to ensure compliance, and preparing and  maintaining evidence that key duties identified as internal controls have been  performed.

All team members are responsible for supporting  and complying with safety and security policies to promote a healthy working  environment.

Vericast offers a generous total rewards benefits  package that includes medical, dental and vision coverage, 401K and flexible  PTO. A wide variety of additional benefits like life insurance, employee  assistance and pet insurance are also available, not to mention smart and  friendly coworkers!

At Vericast, we don’t just accept differences -  we celebrate them, we support them, and we thrive on them for the benefit of  our employees, our clients, and our community.  As an Equal Opportunity  employer, Vericast considers applicants for all positions without regard  to race, color, creed, religion, national origin or ancestry, sex, sexual  orientation, gender identity, age, disability, genetic information, veteran  status, or any other classifications protected by law. Applicants who have  disabilities may request that accommodations be made in order to complete the  selection process by contacting our Talent Acquisition team at [email protected].  EEO is the law. To review your rights under Equal Employment Opportunity please  visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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