At Veremark, we’re redefining trust in hiring and workforce verification through cutting-edge technology, data integrity, and a people-first mindset. With a global footprint, we help businesses build trusted relationships — starting from every hire.

As part of our fast-growing and globally connected team, you’ll join a company that values innovation, ownership, and collaboration. We move fast, set high standards, and believe that great teams are built on transparency, accountability, and shared success.

At Veremark, you’ll have the opportunity to shape scalable HR practices, enhance the employee experience across regions, and play a key role in supporting our mission to make hiring fairer, faster, and more reliable for organizations around the world.

Join us if you’re ready to make an impact, drive meaningful change, and grow your HR career in a company that truly values people as its greatest asset.

Why does this role exist?

Veremark is expanding so we’re growing our team to better support our customers.

You will handle service delivery management to ensure our customers’ continued satisfaction. 

Why join the Veremark team?

As part of a fast-growing team, you will be able to make a difference from day one and have clear visibility into your contributions.

As the Service Delivery Manager, you will be responsible for ensuring that our team leaders and their direct reports deliver fantastic service that meets or exceeds customer requirements and that our customers receive exceptional support.

Experience

What are we looking for?

An ambitious, detail-oriented individual based in India who wants to work for an exciting company in a role with significant upside potential and the opportunity to play a pivotal role in shaping our delivery team.

The skills and experience you need to be successful:

The Service Delivery Manager will: 

• have direct supervisory responsibility for a group of team leads and their assigned delivery staff including but not limited to daily/weekly/monthly productivity and quality scores, overall performance and corporate citizenship, coaching and professional development.  

• be responsible for aged-order management, i.e., monitoring and analyzing check volumes, expediting and troubleshooting delivery issues for checks processed via assigned teams.  

• collaborate with the other Service Delivery Managers, Service Delivery leadership, and Quality Team to review and resolve issues, and align and improve processes.

• identify opportunities for service delivery improvements and cost savings

• collaborate with Vendor Management to evaluate and implement changes to realize improvements and/or savings.

• Create documentation on various topics including product, processes, service delivery FAQs and compliance for publication in the Corporate Wiki.

• provide backup to the assigned team leads and perform service delivery tasks as and when needed.

• handle and resolve service and product-related queries from sales,  account management, customer support, client services.

• Learnings and insights from these interactions will be documented and published to the Company Wiki to upskill delivery team colleagues and inform future engagements with Veremark internal and external clients..

Key experiences required:

• Strong knowledge of the background screening industry operations and international check landscape

• Managing a headcount between 20 to 50 people over time

• Managing teams in a remote fashion and motivating them to perform as such in a hyper professional environment

• Proven process improvement track record with experience in automation, RPA and or AI to drive productivity

Our Culture:

• It’s about people and promises.  We say what we mean, and we do what we say.

• It’s about data – we help our customers make the best hiring decisions by providing the most timely and accurate information available

• It’s about honesty – we are the guardians of other people’s data and credentials – integrity and quality of execution are paramount

• It’s about experience – we help people navigate through stressful times:  a recruiter making a time-sensitive hiring decision, a candidate changing jobs and wating for the outcome of a background check – we strive to make that experience as simple, streamlined, and stress-free as possible 

• Its about growth - we want you to learn and be adaptable to change.  To be comfortable with uncertainty and be able to determine a path forward learning from the experiences and adjusting quickly as needed with new skills and frameworks.

If you can help us live up to those values and they resonate with you then we would love to speak with you.

What we promise

• You will be a key contributor on the exciting journey for an excellent young company with a great founding team

• You will work with a dynamic team in a fun and supportive environment where results, not politics, are the measure of success.

• You will have competitive compensation

• You will have a unique opportunity to progress and accelerate your career growth as the Company succeeds and expands.