Verde Edge Consulting Ltd is a new-age executive HR consulting company based in Nairobi-Kenya with operations running throughout the republic. We strive to work with our clients through partnerships and to provide unique workable and value-adding HR solutions to address their existing & emerging needs. We are dedicated to revolutionizing HR practice in the new age by developing long-term strategic partnerships with our clients.

Verde Edge is recruiting an IT support Executive on behalf of our client operating in the Media Buying & Digital Advertising space. Our client assists brands and agencies reach consumers by expanding their capabilities with access to new ad tech, audience insights, analytics and media platforms.

Overview of the role

This role will provide technical assistance and support  to staff and incoming queries and issues related to network, computer systems, software, and hardware.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
• Diagnose, research and resolve technical hardware and software issues.
• Effectively advise and assist staff/ customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support i.e. external service providers
• Identify, resolve and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Work with vendors and internal stakeholders to ensure accurate, effective training content.

• Degree or Diploma in Information Technology with a minimum of one-year helpdesk work experience
• Quality customer support skills
• Excellent written and verbal communication skills
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexibility with the ability to multitask.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task, and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.
• Flexibility in working longer hours and weekends on call

The application deadline is 20th February 2023 at 5pm. The salary budget is 20k-25k.

Only shortlisted candidates will be contacted.