The Veolia Group stands for ecological transformation. In 2023, with nearly 218,000 employees worldwide, we developed and delivered groundbreaking solutions that are both useful and practical for water, waste, and energy management. Through its three complementary business activities, Veolia contributes to developing access to resources, preserving available resources, and replenishing them.

In 2023, the Veolia Group supplied 113 million people with drinking water and 103 million with wastewater services, produced 42 terawatt hours of energy, and recycled 63 million tons of waste.

Veolia Ozonia Switzerland – an international company of the Veolia Group – is a leader in environmentally friendly processes for water and wastewater treatment. We design high-tech niche products for ozone production.

Position Overview:

• Full-time (Monday to Friday)
• Remote work flexibility
• 40 hours per week with up to 80% travel with overnight stay within Switzerland
• 6-month standard probationary period
• Base location: Lausanne area
• Company office: Dübendorf (Zürich area)

What Makes Us Special

Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry leaders in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.

SIEVERS Analyzers and Instruments

Total Organic Carbon (TOC) Analyzers:

• M9/M5310C: Latest generation analyzer for lab, online & portable TOC analysis
• M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
• Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics
• CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems
• TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for challenging industrial and environmental samples
• InnovOx: for challenging industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology 

Bio Analyzers:

• Eclipse: Bacterial monitoring system for pharmaceutical water
• Soleil: compact bioburden analyzer for monitoring critical points in water systems 

Your Role:

As a Field Service Engineer based in the Lausanne area, you'll:

• Lead and execute installations and validations of cutting-edge Sievers analyzers
• Conduct precise maintenance and calibration at customer sites
• Perform timely repairs and on-call duty for urgent requests
• Manage technical documentation and customer relations
• Provide expert technical support
• Train and mentor new team members

A typical week as a Field Service Engineer involves Monday morning administrative tasks like email management and shipment tracking. The workdays are primarily spent traveling to customer sites performing maintenance and repairs. After completing on-site work, which can endure over multiple days, service protocols are promptly sent to customers. Throughout the week, phone support is provided for minor troubleshooting for customers, while also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects (like Salesforce Testing, Document review, etc.) and support needs. Fridays are often dedicated to home office work, completing administrative tasks, finishing training, or handling last-minute repair requests. The role combines technical hands-on work, customer service, planning, and administrative responsibilities.

Required Qualifications:

• Valid Swiss work permit
• Engineering, chemistry, or laboratory background
• Fluency in English and French
• Valid driving license (B)
• TOC analyzer experience
• Laboratory equipment troubleshooting skills

Preferred Qualifications:

• German language skills
• Leadership experience
• Pharmaceutical industry knowledge
• Salesforce proficiency
• GMP knowledge
• Residence in/around Lausanne area

What We Love About This Role

• Freedom to manage your own schedule
• Mix of field work and remote support
• Small but very effective teams to up to 7 persons and International collaboration opportunities
• Direct impact on pharmaceutical quality control
• Continuous learning and growth through our outstanding mentoring program designed to support your professional development
• Flat organizational structure with direct reporting to DACH Field Service Manager
• Defined KPIs for successful and directional improvement (Customer Satisfaction, Utilization, Capacity, timely admin work, etc.)
• Building a partnership with our customers

As a Field Service Engineer, being a customer-focused professional is crucial as you are the face of the Veolia Analytical Instruments during on-site visits. The role requires strong interpersonal skills to understand and address customer needs effectively, while maintaining professionalism even in challenging situations. Engineers must demonstrate patience and empathy when dealing with difficult customers, as their behavior and problem-solving abilities directly impact the company's reputation. Success in this position relies not just on technical expertise, but also on the ability to communicate clearly, manage customer expectations, and maintain positive relationships even under pressure.

Career Development

• Start as a Field Service Engineer and work your way up to Team lead (technical or managerial direction) 
• involvement on possible small assignments and project work 
• regular certifications on our instrument and training classes

Expectations

• fast and dedicated approach to learn the necessary skills
• willing to step up to lead people
• ready to work on smaller projects and assignments beside field work
• open mindset in problem solving and outside the box thinking

Why You'll Love Working Here

• Personalized mentoring from experienced engineers
• Genuine work-life balance
• Comprehensive trainings for our analyzers
• Inclusive, diverse workplace
• Data-driven growth opportunities
• Flexible scheduling
• Employee wellbeing focus
• Opportunity to leave a footprint in the company

Our Promise

We believe happy employees create exceptional results. That's why we invest heavily in your development, comfort, and success. At Veolia, you're not just filling a position - you're joining a movement toward environmental sustainability while building a rewarding career.

Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact? Join our team and help shape the future of environmental solutions!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.