Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.

Job Summary
The Commercial Operations Specialist is a vital role within our organization, providing crucial support to the Sales Department with a primary focus on managing collections for past-due accounts from customers and distributors. This dynamic position requires a detail-oriented individual who can effectively balance customer relationships with financial responsibilities. The ideal candidate will work closely with the Sales Operations team and collaborate across various departments to streamline processes, improve cash flow, and support overall sales objectives. Reporting directly to the Sales Operations Manager, this role offers an exciting opportunity to make a significant impact on the company's financial health while contributing to its growth and success. The Commercial Operations Specialist will be instrumental in enhancing operational efficiency and maintaining strong business relationships in a fast-paced, results- driven environment.

Key Characteristics:

• Strong interpersonal skills with the ability to collaborate effectively across multifunctional teams and departments
• Excellent communication skills, demonstrating professionalism and tact when interacting with customers and stakeholders at all levels
• Exceptional organizational and time management skills, with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines
• Adaptable and resilient, with the capacity to thrive in a dynamic, fast-paced environment
• Detail-oriented with a strong analytical mindset and problem-solving abilities
• Customer-centric approach, balancing business needs with maintaining positive client
• relationships
• Self-motivated with a proactive attitude and the ability to work independently as well as part of a team

Duties & Responsibilities

• Lead global collections efforts for past-due invoices, working with third-party agencies, internal teams, and customers.
• Monitor and communicate trade unit status across North America.
• Manage logistics, shipping, and maintenance of demonstration units.
• Create accurate instrument quotations and formal bid responses for Sales Partners and direct sales teams.
• Provide administrative support to sales managers, including customer issue resolution and handling quotation inquiries.
• Conduct research for special projects and prepare reports as needed.
• Support and guide sales team in Salesforce usage, ensuring data integrity.
• Maintain and update customer databases, ensuring accuracy and completeness of information.

Knowledge, Skills & Abilities:

• Proven experience in collections management, with a track record of successfully reducing past- due accounts
• Advanced proficiency in Microsoft Office Suite and Google Workspace (Gmail, Google Docs, Google Sheets)
• Demonstrated experience with CRM systems, particularly Salesforce, and ERP systems such as SAP
• Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions
• Excellent verbal and written communication skills, with the ability to interact professionally with customers, colleagues, and management
• Exceptional organizational and time management skills, capable of prioritizing tasks and meeting deadlines in a fast-paced environment
• Detail-oriented with a high level of accuracy in data entry and financial transactions
• Adaptable and quick learner, able to grasp new software and processes efficiently
• Strong customer service orientation, balancing customer satisfaction with company financial objectives
• Basic understanding of accounting principles and financial processes related to collections and accounts receivable

Education & Experience
Required

• High School Diploma
• 3 years working in sales administration or customer support

Preferred:

• Bachelor’s degree in business administration or related field

Why You’ll Love Working Here!

• In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
• Recognition and rewards for your hard work and achievements
• Opportunity for new challenges - We are growing and love to promote from within
• An excellent leadership team and a collaborative culture that values innovation
• At all levels of the organization, we recognize talent and want to help you build your sustainable career!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer comprehensive benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range:  $22-$28 hourly
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.