Account Manager

  • Full-time
  • Contract Type: Standard

Company Description

About Veolia North America 

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website 

Job Description


Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.   

Position Purpose:  
The position’s purpose is to retain and grow existing high value/ strategic customers within the assigned territory.

Primary Duties/responsibilities: 

  • Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention.
  • Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.
  • Advise customers on ESS’ services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste.
  • Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.
  • Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS's % share.
  • Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers.
  • Record leads within existing high value/ strategic customers in Salesforce.
  • Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes.
  • Support the  Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.
  • Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.
  • Other responsibilities at the direction of the Strategy & Growth Manager.


Education / Experience / Background: 

  • High School Diploma
  • Demonstrable customer relationship experience
  • Technical knowledge/ experience of waste transport, disposal and recycling (from a degree or from experience)
  • Awareness of managing financial
  • Preferred degree or experience in science, mathematics, or business
  • 5+ years of sales experience

Knowledge / Skills / Abilities: 

  • Relationship-building skills
  • Ability to prioritize the highest value opportunities.
  • Focus on meeting customers needs, offering the least complex and most efficient (profitable) solution for ESS
  • Ability to manage customer and waste stream P&Ls
  • Able to work collaboratively across different functions and to secure help from colleagues
  • Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite
  • Strong communication skills and writing skills

Required Certification / Licenses / Training: 

  • Veolia training as required.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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