People Officer - Employee Relations

  • Full-time

Company Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

We’re looking for you if you are Caring, Curious and Cheerful!

Job Description


  • Partner with the People team to drive and build the best employee experience and scale our envious culture
  • Work with managers and leaders on all legal, compliance and employee relations matters
  • Providing coaching and support to managers as needed.
  • Participate in investigations, employee complaints resolution and greivance procedures.
  • Collaborate with colleagues in the People & Culture team so that our foundational processes are delivered seamlessly and the employee experience is at the forefront of everything we do
  • Create regular reports and presentations on People metrics; analyze trends to help develop solutions, programs and policies.
  • Maintains in-depth knowledge of legal requirements of day-to-day employee management to assist in the development of policy; works to reduce and prevent legal risks and ensure regulatory compliance.
  • Ensure our people are supported with their queries and requirements.
  • Be the owner and first level expert of all our policies and procedures 
  • Other related People duties and projects, as assigned.



  • 3-5 years of experience as an People Administrator, or a relevant role.
  • BS in Human Resources or relevant field.
  • Experience with HRIS administration; experience with Zoho People an asset.
  • Proficient with Google Workspace and Microsoft Office.
  • Thorough knowledge of Canada Labour Code and other federal employment law.
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills, with an ability to prioritize important projects.

Additional Information

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Covid-19 update: Chit Chats is an essential service.  We have strict Covid safety protocols in place for both our clients and our staff.


  • Class 1 safety shoes required (green triangle patch).
  • This is a full-time, permanent position.