Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you relate to being Caring, Curious and Cheerful; we are looking forward to having you onboard!

As Access Manager, you are the front running of our growth mission, the main responsible to open new branches, and expand the network according to the leadership team strategic plan. You’re responsible for providing leadership, direction and support to Chit Chats branch leads and increase customer accessibility within your region. You provide oversight of the stores and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results are consistent with compliance policies and the overall strategic direction for the organization. You play a key role in protecting the bottom line by opening new branches and drop spots,  owning the hiring, and development and retention of talent,

You work closely with Branch Leads and collaborate with Fleet, Warehouse, Client Success, and Leadership to provide the support, training and optimizations needed to align your region with Chit Chats’ vision and goals. You serve as the ultimate subject matter expert on shipping related information. You are the voice and ear for clients across your region. Report trends and feedback to leadership.  You plan and drive sales and operations activities to ensure results are consistent with compliance policies and the overall strategic direction for the organization. You play a key role in protecting the bottom line by owning the hiring, staffing and development and retention of talent in the branches in your purview. 

Responsibilities 

• Ensure optimal team health and performance in your region. Collaborate with your branch leads on hiring, training, onboarding and exit processes. Work closely to maintain high employee engagement, retention, performance, and address staff-related concerns.

• Accountable for your branch leads’ performance, staffing plan and sales target. Review and monitor the performance of branch leads. Provide coaching, feedback and recognition in real-time, through monthly 1:1’s, quality assurance reviews and quarterly performance reviews. 

• Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.

• Expenses/budget: Accountable for your region's  expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.

• Lead and execute on branch network expansion strategic plan and make recommendations on how to improve the processes standardization and achieve consistent service levels and increase the sales volume with the help of operations excellence and sales teams.

• Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, branch leads and teams to ensure alignment and timely delivery of goals, projects and reports. 

• Generate and compile monthly reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.

• Possesses and consistently displays all Chit Chats values and leads by example

• A positive role model and representative of the Chit Chats brand

• Experienced in coaching and developing people and teams.

• Ability to build effective cross-functional partnerships using strong collaboration and interpersonal skills 

• Excel in a fast paced environment and demonstrate effective time management

• Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances

• Proficient in standard business office software and able to compile and review reports to see trends and make recommendations. 

• Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives

• Excellent customer management, oral and written communication skills

• Some travel within Canada is required, regular travel within the region is required

Education and Experience

• College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred.

• Minimum 5-7 years industry experience with at least 3 years in a management role.

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Covid-19 update: Chit Chats is an essential service.  We have strict Covid safety protocols in place for both our clients and our staff.