Bilingual Communications Officer - Mat Leave Contract

  • Toronto, ON, Canada
  • Employees can work remotely
  • Full-time

Company Description

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

We’re looking for you if you are Caring, Curious and Cheerful!

Job Description

The Role

The Communications Officer acts as a liaison between the Business Development, Operations and the Technology teams. They are an expert in all Chit Chats products and services including carriers, suppliers, partners and logistic operations. They effectively communicate all product and operational changes to staff in a timely manner and strive to ensure employees have a clear understanding of new products and services. They attend business and departmental meetings to document and report updates, as well as gather staff and client feedback.  

Responsibilities

  • Maintain the public knowledge base: Write new articles as new features launch, update existing articles as products and services change

  • Writes and updates blog posts to keep clients updated of new product/feature launches or process changes

  • Be a resource for other departments for product launches and product or process changes

  • Reviews, edits and translates training manuals for frontline staff on product and service offerings

  • Work closely with the different department heads and communication ambassadors to keep staff updated on new processes and platform changes, to receive updates on staff and client feedback. Host meetings when necessary

  • Compose internal memos that communicate changes to staff (client support, branch staff, other stakeholders per management direction)

  • Work closely with key departments (operations, business and technology) to maintain a good working knowledge of the platform (via Basecamp, Github, conversations). Provide client & staff feedback

  • Work closely with the Client Support team to inform of upcoming client communications or changes that are client-facing and gather feedback to share with key departments (operations, business and development)

  • Collect employee feedback on features and improvements for submission to management 

  • Coordinate internal and client communications with Communications lead and Manager

  • Additional duties to support clients, staff and Branch functions as required

Responsibilities to Clients and Partners

  • Maintain accurate support resources and business listings/information

  • Funnel client concerns and feedback to the appropriate stakeholders

  • Support the creation of client communications as required

Responsibilities to Team

  • Maintain a good working understanding of the Chit Chats platform and services

  • Inform staff of upcoming feature or service changes and client communications

  • Answer questions from staff and funnel feedback to appropriate stakeholders

Qualifications

  • Fluent in both English and French language - spoken and written.

  • Excellent verbal and written communication skills

  • Ability to prioritize tasks with efficiency in a fast paced environment

  • High level of accuracy and attention to detail

  • Warehouse and shipping experience an asset

  • Computer and tech literacy in Microsoft Office applications, G Suite, comfortable with learning new programs (Github, Basecamp)

  • Trustworthy, reliable, full of heart with a positive outlook in life

  • Possess a passion for serving people, going above and beyond to help our clients realise their dreams

  • Hours of work will vary between Monday to Friday 9 AM and 9 PM depending on business need

Additional Information

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Covid-19 update: Chit Chats is an essential service.  We have strict Covid safety protocols in place for both our clients and our staff.

Note: This is a maternity leave replacement role