- Laval, QC, Canada
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.
We’re looking for you if you are Caring, Curious and Cheerful!
As Branch Lead, you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful, low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive, healthy and engaged. You start each day by getting together with your team to review new communications, workflows and goals.
You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support, Compliance and Returns teams when troubleshooting client issues, and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team, merchandising products and signage to uplift the store's visual appearance and communication.
And, at the end of the day, you ensure your team delivers an end-of-day report, highlighting the key daily numbers and create an action plan for the following day based on your weekly plan.
Responsibilities to Clients and Partners
Oversees all branch operations to ensure strict adherence to all compliance expectations, policies and procedures
Establishes and implements values, vision and mission into everything we do
Be a voice and ear for the team as well as for the business and the clients
Provides coaching, training and guidance to all branch personnel and mitigates conflict resolution
Interacts and develops positive rapports with customers and represents the company in a professional manner while taking every opportunity to build our business
Promotes employee satisfaction with Employee Retention a key goal
Provides support and regular feedback to the Executive Management Team
Responsible for the cleanliness, safety, and organization of the branch
Manages inventory effectively
Responsible to ensure full compliance with all company safety and risk management policies and procedures
Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face
Additional responsibilities as required
Anticipation and responsiveness
Attention to detail
Must be available to work between the hours of 10:30 a.m. to 7:30 p.m., Monday to Friday
Two (2) years of branch/store management experience required
P&L experience preferred
Strong computer skills including expertise with Moneris, Google docs and Microsoft Office
Willing to accept full accountability for branch operations
Ability to stand for long periods of time
Heavy lifting may be required
Ability to multi-task with attention to detail and remain positive
Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out
Excellent communication skills, both verbal and written
Strong Typing Skills - Minimum 50 WPM
1+ years opening and closing Office
1+ years office administration experience
Possess a passion for serving people, going above and beyond and making it right for the customers
Trustworthy, organized, reliable and has a positive outlook
Class 1 safety shoes required (green triangle patch).
This is a Full-time permanent position
Covid-19 update: Chit Chats is an essential service. We have strict Covid safety protocols in place for both our clients and our staff
Must be currently residing in Canada and legally able to work in Canada.