Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business.  Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

The Role

This role will ensure all shipments are compliant with international customs restrictions and carriers, investigating and resolving client-related compliance issues. You manifest after end-of-day processing, including pulling non-compliant shipments from the truck and logging issues. You do your best to ensure shipments comply with customs laws. You help find more efficient, cost-effective ways of doing things while ensuring shipments are sorted correctly and are compliant. 

You keep up to date with regulatory restrictions including U.S. and International Customs and our carrier partners and contribute to the evolution of the knowledge base.

Responsibilities 

• Resolve compliance issues. Escalate when necessary.

• Educate clients to ensure compliance with company and customs policies.

• Liaise with Federal agencies when necessary.

• Work with other departments to audit shipments

• Understand changing carrier and customs restrictions.

• Follow all company policies and procedures.

• Create an end-of-day manifest. Pull non-compliant shipments from trucks when necessary and log issues.

• Act as a Branch lead and work onsite as needed.

Qualifications
 

• Detail-oriented and focused

• Able to work well in a fast-paced environment and prioritize effectively

• Proactive, professional, and friendly

• Strong research, analytical and problem-solving skills, strong conflict resolution skills

• Competent in MS Office/Google Suite, databases, and software platforms

• Strong verbal and written communication skills and the ability to communicate clearly, effectively, and professionally

• Able to work both independently and cooperatively with a positive attitude and work ethic

• Team player who is willing to help develop the team, processes, and protocols, assist their teammates when they see they need help.

• Must be available to work Monday to Friday between 8 AM and 11 PM, plus some weekend availability approximately twice monthly.

We thank you for your application, but only those candidates selected for an interview will be contacted.

 Please note that the successful candidate will be subject to reference and criminal background checks p

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Covid-19 update: Chit Chats is an essential service.  We have strict Covid safety protocols in place for both our clients and our staff.