Director of Human Resources (HR)

  • Burlington, ON, Canada
  • Full-time

Company Description

Chit Chats' mission is to help Canadian entrepreneurs pursue their dreams.

Our easy-to-use platform makes shipping delightful with integrations and time-saving features.

Deliver and make Canadian commerce borderless, seamless, and boundless so entrepreneurs can deliver their goods to the world!

Be inspired and grow

We value our people

Work life balance


Job Description

As the Director of Human Resources, you will play a strategic and hands-on role that provides full cycle Human Resources strategic support to our operations and technology teams. This role is crucial to developing, executing, and providing human resources excellence and support.

What you will be doing:

  1. Based on the business goals, recommend new approaches, policies, and procedures with the development and continual improvements in human resources

  2. A hands-on approach to employee engagement and retention

  3. Demonstrated success with key performance metrics related to employee relations, retention, and reward programs, helping incorporate Chit Chats' value, vision, and mission.

  4. Strong understanding of employment standards related to a federally regulated company, training, development, and coaching 

  5. Focused in planning and execution with the ability to get hands-on with support across the entire company

  6. Prioritize short and long term strategic human resource plans in partnership with the Leadership team

  7. Provide effective HR support to employees and managers related to HR policies and procedures

  8. Support managers through coaching and performance management to assist in the creation and follow-through of action plans and performance documentation

  9. Provide coaching and advice on career development, recruitment practices, succession planning, compensation and performance management, terminations, diversity and inclusion, and other HR practices.

  10. Provide guidance on salary banding, benchmarks, and workforce planning. 

  11. Proactively identify and analyze the organizational structures (services, processes, resources, and tools), people capabilities, and change initiatives that are required.


What you bring:

  • Post-secondary education with a focus on human resources and/or equivalent work experience 

  • A resume that shows steady progression in people, culture and human resources

  • Prior experience leading, coaching, and mentoring direct reports

  • 5+ years' experience in warehouse, technology, or equivalent experience

  • Prior experience supporting hourly employee client groups such as warehouse, call centre, and technical employees

  • Experience working with a distributed workforce

  • Conceptual thinker with the ability to execute 

  • Strong understanding of employment standards across the country and the ability to proactively research and provide advice to internal stakeholders 

  • Proficient with HR and recruitment software

  • Experience with a distributed workforce across Canada

Additional Information

We offer competitive salaries based on your experience, meaningful equity, and a sweet RRSP matching program. We value rest and have a flexible approach. Employees are granted three weeks of vacation (and earn an additional day every year on your anniversary date) as well as personal days and a few more holidays which you might not expect!

We support our team's health by offering comprehensive medical, dental and vision plans to best fit your and your family's needs. We also offer paid maternity and paternity leave to help you adjust to life with your new little one.

We promote continuous learning and provide development opportunities through courses, training, conferences and tutorials. Spend up to $3,400 over a two-year cycle and have 90% covered by us.

Open to candidates based in Canada.