Client Service Representative - Back End Processor

  • Vancouver, BC, Canada
  • Full-time

Company Description

Chit Chats vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless and boundless world of opportunity for Canadians.

Our Values

We’re looking for you if you are at the intersection of being mission-driven, growth-minded and approachable.

Do your colleagues, managers and friends describe you as a leader who always sets a great example and is inspired by meaningful purpose. Can you describe yourself as someone who welcomes all helpful and supportive feedback and seeks out challenges in order to grow and improve? Would a stranger describe you as friendly, welcoming and respectful?

Chit Chats values are not just words we put on our office walls, they are the description of our many exceptional employees who continue to progress, grow and set the bar high. Our values guide us on how to be successful at work and they are in alignment with who we are in life. We look to our values to ensure the right fit and we choose candidates who embody these principles over those who simply have the technical skills and experience required.

We also follow the principles of the book, Five Dysfunctions of a Team. Hope you’ve read it!

Job Description

The Client Service Representative/Back End Processor will assist the Branch Manager with all day-to-day operations of their assigned branch. He/she must deliver world-class service to all customers and ensure all compliance expectations are strictly enforced. They will accept, process and sort shipments while performing customer service duties.  This is a part-time position that could lead to a full-time employment opportunity.

Responsibilities

  • Receive clients in store: answer questions regarding the Chit Chats shipping account and make recommendations on our products and services

  • Processing mail: scan, weigh, sort and load skids while following compliance procedures to ensure all shipments comply with customs laws

  • Communication: answer client calls, contact clients via telephone and email and make detailed notes in their account

  • Store organization: maintain overall cleanliness and organization of the branch, take inventory of supplies and assist with placing supply order, maintain incoming and outgoing client return shipments 

  • Additional duties to support customer and Branch functions as required

Qualifications

  • Excellent verbal and written communication skills

  • Ability to multitask with efficiency in a fast paced environment

  • High level of accuracy and attention to detail

  • Standing and heavy lifting required

  • Computer literacy in Microsoft Office applications and Google Drive and comfortable with learning new programs

  • Trustworthy, reliable, full of heart with a positive outlook in life

  • Possess a passion for serving people, going above and beyond to help our clients realise their dreams

  • Class 1 safety shoes required (green triangle patch)