Head Teller

  • Full-time

Company Description

This position is posted on behalf of a client of VMG.  No recruiters/ agencies please.  Please do not contact VMG regarding this opportunity.  

Job Description

Supervises a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Assists tellers with more complex tasks, approves exception transactions, backs up tellers and performs teller duties as needed. Responsible for vault and the auditing, reporting and balancing of cash draw.

Duties and Responsibilities:

  1. Supervise a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments.
  2. Act as a role model, providing leadership and guidance to tellers pertaining to individual responsibilities and customer satisfaction, escalating as necessary.
  3. Assists tellers with more complex tasks, provides transaction authorizations, and performs full range of teller duties as needed. 
  4. Responsible for maintaining FC cash vault including daily settlement, currency ordering, shipment verification and processing ensuring permissible limits are maintained.
  5. Complete FC daily settlement verifying teller related work, including negotiable instrument purchases, and currency totals.
  6. Balance ATM machine daily including retrieval of night deposits and, when necessary, replenishing cash.
  7. Support service manager by completing various FC auditing and/or reporting activities
  8. Proactively participate in, and encourage, the promotion of deposit and lending products and services through needs based cross-selling to existing customers.
  9. Perform various customer service related duties including opening and maintaining accounts for deposit products, processing IRA and Safe Deposit Box related requests, processing return mail and other customer related requests.

10.  Interact through verbal and written communication with customers, representatives, external financial institutions, and coworkers in a professional manner.

  1. Promote and maintain the bank’s values and commitment to consistent, high quality customer service toward prospective and existing customers, co-workers, and the communities served by the bank.
  2. Promote teamwork, and foster a positive work environment, while treating staff with respect.
  3. Complies with federal, state, and bank policies and procedures including following Bank procedures for compliance with Bank Secrecy Act and related regulations as may be applicable to the job responsibilities
  4. Assumes additional responsibilities as required.

We offer competitive pay ranges and Full Time employees receive an excellent benefits package with a generous retirement plan. Prudential Bank also offers tuition reimbursement plan for employees who have completed one year of service.  We encourage employees to continue professional development through education.

Additional Information

All your information will be kept confidential according to EEO guidelines.