Ice cream shop Shift Operations Manager
- 6595 Gulf Blvd, St Pete Beach, FL 33706, USA
This is posted for Larry's Ice Cream in St. Pete Beach. They are located at 6595 Gulf Blvd, St. Pete Beach . Their phone number is 727-360-4259
Job Description: To coordinate and supervise food and ice cream service , ensuring complete customer satisfaction and smooth operations. Ensure that staff is trained on proper food and ice cream presentation and service , kitchen safety techniques and health standards while ensuring that all standards are met.
Job Skills and Requirements:
Customer Service: Interact with guests, being friendly and courteous at all times. Increasing 5 star reviews, on Trip advisor, Yelp & Google
Attention to Detail: Food ,Service , and cleanliness standards, costs, inventory, safety, etc
Leadership: Must be an effective leader, rallying the team during the heavy shifts, resolving conflicts and getting the job done.
Motivate Staff: Interact with employees, counsel as needed. Lead by example.
Management Skills: Costs, pricing, work schedules, time lines , able to count and close registers , banking, etc
Organizational Skills: Upkeep of work schedules, inventories, cleaning projects. Being organized is crucial to the job.
Problem –Solving Skills: Dealing with employee conflict and unhappy customers. Being able to come to a solution quickly is a needed skill.
Communication Skills: Accurately and easily communicate with staff and customers both verbally and written.
Necessary Job Qualifications: Current food experience with strong customer service skills. Ability to direct efforts and properly train employees. Ability to work under stress and patience and tolerance.
Education/Formal Training /Experience:
High school diploma , or equivalent, with some formal or technical training equivalent. Two years’ food /customer service management
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