Ice cream shop Shift Operations Manager

  • 6595 Gulf Blvd, St Pete Beach, FL 33706, USA
  • Full-time

Company Description

This is posted for Larry's Ice Cream in St. Pete Beach.  They are located at 6595 Gulf Blvd, St. Pete Beach . Their phone number is 727-360-4259

Job Description

Job Description: To coordinate and supervise food and ice cream service  , ensuring complete customer satisfaction and smooth operations. Ensure that staff is trained on proper food and ice cream presentation and service  , kitchen safety techniques and health standards while ensuring that all standards are met.

 

Job Skills and Requirements:

 

Customer Service: Interact with guests, being friendly and courteous at all times. Increasing 5 star reviews, on Trip advisor, Yelp & Google

Attention to Detail: Food ,Service , and cleanliness standards, costs, inventory, safety, etc

Leadership: Must be an effective leader, rallying   the team during the heavy shifts, resolving conflicts and getting the job done.

Motivate Staff: Interact with employees, counsel as needed. Lead by example.

Management Skills: Costs, pricing, work schedules, time lines  , able to count and close registers , banking, etc

Organizational Skills: Upkeep of work schedules, inventories, cleaning projects. Being organized is crucial to the job.

Problem –Solving Skills: Dealing with employee conflict and unhappy customers. Being able to come to a solution quickly  is a needed skill.

Communication Skills: Accurately and easily communicate with staff and customers both verbally and written.

Necessary Job Qualifications: Current food experience with strong customer service skills. Ability to direct efforts and properly train employees.  Ability to work under stress   and patience and tolerance.

Education/Formal Training /Experience:

High school diploma  , or equivalent, with some formal or technical training equivalent. Two years’ food /customer service management

Additional Information

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