Velaa Private Island is one of the leading resorts in the world. The combination of innovative and unique architectural design and the bespoke private service offered from our expert and experienced team ensures the perfect environment to create the most memorable and unforgettable moments for each and every one of our valued guests. 

Located north from Malé, within the constellation of islands that form the Noonu Atoll, Velaa Private Island brings a new meaning to “private moments” in the Maldives. Here the essence of Maldivian culture, lifestyle and landscape meets limitless opportunities, where no request is too much, and each guest will ultimately feel that this is their own private Island.

• Provide planning and booking services, including answering guest inquiries, making travel arrangements, and booking rooms and transfers.
• Analyze guest and travel agent needs through various communication channels and recommend suitable options.
• Ensure reservations are confirmed promptly and efficiently.
• Manage incoming calls and inquiries with professionalism, providing solutions in line with international service standards.
• Collaborate with the sales team on daily administrative tasks and assist in generating sales reports.
• Develop and implement a CRM strategy to retain existing guests, enhance brand loyalty, and promote the company’s offerings.
• Create and distribute engaging newsletters, promotions, and communications to repeat guests and travel agents.
• Collect and analyze guest data to continuously improve CRM strategies and guest engagement.
• Ensure all written communication to guests (emails, follow-ups, etc.) is clear, timely, and reflects the company’s service standards.

• Minimum 2 years' experience in a similar role (reservations, CRM, or sales) at a 5-star luxury hotel/resort.
• Proficient in Opera PMS, CRM software, and MS Office.
• Advanced written and spoken English. Fluency in other languages will be an advantage.
• Outstanding guest service, communication, and interpersonal skills.
• Excellent telephone skills with the ability to upsell.
• Strong multi-tasking, time management, and prioritization skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Pleasant personality, excellent grooming, and ability to work long hours.
• Ability to remain calm, courteous, and focused under pressure.
• Flexible with working hours.