Front Office Manager - Russian Speaking

  • Full-time
  • Department: Administrative & General

Company Description

Velaa Private Island is one of the leading resorts in the world. The combination of innovative and unique architectural design and the bespoke private service offered from our expert and experienced team ensures the perfect environment to create the most memorable and unforgettable moments for each and every one of our valued guests. 

Located north from Malé, within the constellation of islands that form the Noonu Atoll, Velaa Private Island brings a new meaning to “private moments” in the Maldives. Here the essence of Maldivian culture, lifestyle and landscape meets limitless opportunities, where no request is too much, and each guest will ultimately feel that this is their own private Island.

Job Description

  • Oversees the front office department to ensure maximum guest satisfaction, compliance with resort standards, participation in planning, and operational efficiency.
  • Implements Velaa's service standards, sequences, and operational procedures, ensuring alignment with the values of Velaa Private Island.
  • Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and colleagues while maximizing the financial performance.
  • Maintains open and effective communication through a friendly rapport with both guests and team members.
  • Acts as a team player who drives processes, leads and guides team members in accomplishing their tasks, and offers assistance to colleagues as needed.


  • Minimum of 4 years’ experience in a similar role, at a five-star luxury property.
  • Holds a degree from an accredited university in Business Administration, Hotel Management, or a related field.
  • Must be able to communicate fluently in English and Russian; fluency in other languages will be an added advantage.
  • A warm and friendly person who is passionate to greet/meet guests.
  • Able to significantly contribute to customer satisfaction goals through effective interactions.
  • Possesses excellent guest service skills with a focus on meeting guest needs.
  • Candidates must have a dynamic, positive and energetic leadership style, hold excellent communication skills.
  • Maintains a pleasant personality and high standards of grooming and self-presentation.
  • Skilled in training team members and leading continuous improvement initiatives.
  • Proficient in MS Office suite and Opera software.
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