About the role

Please note that this is a 12-month fixed term opportunity.

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. 

We have an exciting opportunity for an administrator to join the dynamic Bluecurrent team. As a Remote Services Administrator, you will provide consistent and accurate remote services to Bluecurrent customers in the timeframes outlined. In this role, you will ensure that exceptional customer service is provided to our Retailers and minimise risk of non-compliance.

Key responsibilities include:

• Managing queries from retailers regarding Bluecurrent Remote Services, systems, databases and supplied services.
• Ensuring accurate capturing of remote services processes.
• Identify system or manual gaps.
• Process data received from Energy Retailers and Field Service Partners through the Remote Services workflow tools.

Who we are looking for

To be successful in this role, you will have previous proven customer service experience with strong verbal and written communication. Your customer service, problem solving, and organisational skills will be paramount. In this role you will need to be technologically savvy with the ability to work in standard applications.

About Us

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals. 

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.  

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.  

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.  

Our values reflect how we do things together and for our customers.  

They are: 

• Collaborate – we are a tight knit group that works best when we work together.  
• Innovate – we are stepping up to solve challenges in new ways.  
• Deliver – what we say we do. It’s what we’ve always done and always will do.  

Additional information  

As we continue to grow there are many future career pathways for our people.   

We offer: 

• Opportunities for career progression 
• A fun and collaborative environment   
• Hybrid working 
• Potential for flexible work hours 
• Health and wellbeing support    
• Subsidised life and income protection insurance   
• An annual wellbeing grant   
• Study support 

If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792

Applications close 13 May 2024