About the role

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. 

Acting as a central point of contact for Retail Customers and Field Service Partners you will take ownership of customer driven enquires, providing an escalation point for all queries and complaints, while delivering an excellent customer experience and ensuring our Retailer’s SLA’s are met.

This role will work with the Customer Excellence Team Leader, setting priorities and providing training and support to the Representatives in workflow management.  You will always be on the lookout for ways to enhance the customer experience by liaising with the wider team to identify opportunities for improvement.  You will manage data exceptions and errors, while being involved in data cleansing tasks to guarantee database integrity and enable end-to-end workflow.

Who we are looking for

You will love being part of a great team, bringing your positive attitude, energy and sense of fun with you. You are someone who thrives in a busy and collaborative environment. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and on-call rosters as and when needed along with –

• Previous customer service or call centre experience and a strong commitment to quality outcomes
• Great communication skills with the ability to communicate effectively to both internal and external customers
• Ability to manage customer issues with strong resolution experience
• Strong analytical skills with attention to detail and accuracy
• Computer literacy across all Microsoft office suite in particular Excel 
• Personal resilience, positivity, enthusiasm with a solution based thinking 

About us 

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals. 

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.  

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.  

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.  

Our values reflect how we do things together and for our customers.  

They are: 

• Collaborate – we are a tight knit group that works best when we work together.  
• Innovate – we are stepping up to solve challenges in new ways.  
• Deliver – what we say we do. It’s what we’ve always done and always will do.  

Additional information  

As we continue to grow there are many future career pathways for our people.   

We offer: 

• Opportunities for career progression 
• A fun and collaborative environment   
• Hybrid working 
• Potential for flexible work hours 
• Health and wellbeing support    
• Subsidised life and income protection insurance   
• An annual wellbeing grant   
• Study support 

If you require assistance or accessibility support from us during the application and selection process, please call 09 978 7792. 

Applications close 10 May 2024