About the role

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. 

Our Customer Excellence team is all about delivering an excellent customer experience for Retail customers and Field Service Partners. As part of this team this role will act as a key business contact point for all Retail customer enquiries and Field Service Providers.

Other key areas of responsibilities include:

• Responding to general enquires received via phone or email promptly and efficiently with excellent customer service focusing on first call resolution
• Managing service requests end to end
• Be proactive in identifying areas for continuous improvement
• Work within set standards and processes to ensure Vector meets its compliance requirements
• Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly

Who we are looking for

We are looking for a great team player who thrives in a busy and collaborative environment. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and on-call rosters as and when needed along with:

• Previous customer service or call centre experience with a strong commitment to quality outcomes and customer satisfaction
• Great communication skills and the ability to communicate effectively with both internal and external customers
• Customer resolution experience in managing customer issues
• Is computer savvy - Word and Excel  
• High accuracy with attention to detail in processing documentation
• Personal resilience, and is positive and enthusiastic

About Us

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals. 

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.  

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.  

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.  

Our values reflect how we do things together and for our customers.  

They are: 

• Collaborate – we are a tight knit group that works best when we work together.  
• Innovate – we are stepping up to solve challenges in new ways.  
• Deliver – what we say we do. It’s what we’ve always done and always will do.  

Additional information  

As we continue to grow there are many future career pathways for our people.   

We offer: 

• Opportunities for career progression 
• A fun and collaborative environment   
• Hybrid working 
• Potential for flexible work hours 
• Health and wellbeing support    
• Subsidised life and income protection insurance   
• An annual wellbeing grant   
• Study support 

If you require assistance or accessibility support from us during the application and selection process, please call us on 09 978 7792

Applications close 3 May 2024