About Us

Our values ‘collaborate, innovate and deliver’ reflect how we do things at Vector Metering. By working together, we can achieve more than we ever could on our own. By embracing change, we can deliver better products, services, and solutions for our customers. We are dedicated to delivering on our promises, and being a company that our customers can trust. 

Vector Metering is a business to business company helping our customers optimise, be more efficient and more successful through smart energy services. We have been providing smart metering services across New Zealand for over 15 years and for over 6 years in Australia and today partner with leading energy retailers and distributors. 

The energy sector is going through a major transformation, and we want you to join us and be part of this exciting transformation that is having an impact on our society, our environment and our future. 

About the role

We have an exciting opportunity for a Metering Deployment Administrator to join our enthusiastic and supportive team. In this role you will help to solve scheduling and dispatch assignments for our customers.

Key responsibilities include:

• Managing inbound and outbound customer calls regarding schedule dates and appointments, and to ensure access for and coordinating successful field visits
• Efficiently planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers’ SLAs, regulatory requirements and internal KPIs
• Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters
• Managing inbound and outbound customer calls regarding schedule dates and appointments, and to ensure access for and coordinating successful field visits
• Identifying opportunities for continuous improvement and supporting their implementation.

Who we are looking for

To be successful in this role, you will be an enthusiastic team player ideally with previous customer service experience in a call center environment. You’ll be adept at communicating effectively with both internal and external customers, and will also bring the following:

• Ability to build strong customer relationships
• Sound computer skills
• Quick and interested learner
• Strong problem-solving skills, with the ability to think outside the square
• Time management, attention to detail and ability to multitask

What we can offer you

Why us? At Vector Metering we are a business where our people are valued. We’re proud to be an inclusive workplace; our workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. 

In support of this we offer -  

• A fun and collaborative environment. 
• Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times.  
• Health and wellbeing support  
• Great benefits including life insurance 

If you require assistance or accessibility support from us during the application and selection process, please get in touch with us on 09 978 7792  

Applications close on 2 August 2023. Apply today!