At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies.  People with the right spark give us the power to achieve our vision of delighting our customers with comfortable, energy-efficient homes.

About the role:

Based in Onehunga, our passionate and motivated Auckland team have an opportunity for an Operations Support Team Leader to join our high performing team. We offer a friendly and inviting team environment with ongoing support provided. If you enjoy leading a team, problem solving, building relationships, and working with a variety of people across New Zealand, keep reading!

Reporting to the Auckland Operations Manager, this is a key role within the Auckland Operations Leadership Team. You will be accountable for leading a team of Service Technicians who are visiting customers’ homes to service existing systems. This role has a sales element to it as the team helps solve customer problems by upselling and cross selling our other solutions.

Working collaboratively with the wider leadership team, you will be responsible for the daily oversight of work being planned and completed to maximise efficiency and exceed customer expectations. Key aspects of this role include coordinating workflow, including managing team diaries and job allocation; running toolbox meetings to keep your team informed and safe; conducting on-the-job training to keep your team’s knowledge and skills current, and driving a customer-centric culture to achieve positive NPS outcomes.

Who we are looking for:

We are looking for someone with strong team leadership skills who can swiftly take charge and lead their team to ensure things get done safely and efficiently, whilst maintaining a supportive work environment.

This is a dynamic and fast paced role, where you will showcase your leadership skills by guiding, motivating, and coaching your team to provide great customer service and sales outcomes. You will have a proactive eye for detail, identifying opportunities to enhance our processes and solve problems as they arise. Exceptional communication skills, problem solving and being self-motivated will come naturally to you, along with a desire to learn, grow with the business and develop your career.

To succeed in this role, we’re looking for someone with:

• Team leadership and staff management experience
• Excellent communication and relationship building skills
• A love for helping people and solving problems
• An empathetic and positive nature as well as a good sense of humour
• A commitment to health and safety

What we can offer you:

You will be provided with a competitive salary, fully maintained company vehicle, fully kitted out with everything you need to do your job. A laptop, mobile device, tools, and a full uniform are provided, including all safety clothing and footwear.

We also offer ongoing support and professional development. In addition, our Industry leading brands like Mitsubishi and Panasonic provide full technical training. 

You will join a company with strong ethics and values who genuinely cares about their people and a supportive team environment with a positive and inclusive culture. We like to celebrate success and have some fun. Many of the team have been with the business for some time, adding to a stable and enjoyable team environment.

We also offer a great range of benefits including:

• Paid Birthday Leave
• Employee Assistance Programme
• Employee Recognition Programme (quarterly and annual awards to mention a couple)
• Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
• Access to our employee benefits portal (discounted movie tickets for Event and Hoyts Cinemas, discounted gift cards for stores like Countdown, Farmers, The Warehouse, Briscoes and more)

HRV engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. HRV respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We welcome applications from all individuals.

Please note, all applicants must have the legal right to work and live in New Zealand. Successful candidates will be required to undergo a preemployment drug and alcohol test and relevant background checks.

To learn more about us visit www.hrv.co.nz