About Us
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this transformation. We manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near ‘real-time’ delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions. Vector’s vision is to “Create a new energy future” that is clean, affordable, reliable, puts the customer at the centre and enables decarbonisation. Vector Metering is at the heart of this change.

About the role
As a GMS Technical Support Coordinator, you will provide subject matter expertise and exceptional customer service to internal and external stakeholders. In this role, you will ensure that SLA’s are met, ensuring that queries and tasks are proactively resolved.

Key responsibilities include:

• Managing the safe and timely completion of all Gas Metering related tasks by proactively coordinating, building rapport and credibility with retailers, field service providers, and internal and external logistic teams.
• Taking responsibility for the monitoring and management of exceptions, analysis and creation of performance and workflow reports, reconciliation of invoices and metering services.
• Supporting the improvement of Vector Metering data quality and processes within the various workflow and asset management systems.

Who we are looking for

To be successful in this role, you will have previous experience within the utilities industry or within a service-related organisation with high volumes of transactional data. You will bring your excellent customer service and relationship building skills to resolve customer queries in a proactive and timely manner.

Additionally, you will have:

• intermediate to advance capability within MS-Excel
•  the ability to communicate clearly
• exceptional attention to detail and accuracy

What we can offer you
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, we could be the place for you.

We offer a fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people. Our range of benefits supports our belief in flexibility, Health and Wellbeing and the importance of family. Flexibility includes where to work from, and flexible start and finish times so you can do your best work.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.  We were the first corporate Living Wage Accredited employer, and the first Accessibility Tick employer.  We are, of course, Rainbow Tick accredited, and Vector also won three gongs at the 2019 Diversity Awards NZ, including the Supreme Award.  Why wouldn’t you want to work here!  

If you require assistance or accessibility support from us during the application and selection process,  please do get in touch with us on 09-978 7792

Vector is a NZ Immigration Accredited Employer. However due to Covid-19 immigration restrictions, we can only accept applications from candidates who are either NZ/AU citizens/permanent residents, or hold a current valid work visa for employment in New Zealand.

Applications will close 8/12/2021

TBC