Who we are
Vector is leading the transformation of the energy sector to create a new energy future. We are challenging and reinventing the ways communities and businesses are powered and connected so they can grow and thrive. Our customers want smarter, more sustainable energy solutions, and we are stepping up to meet the challenge through world-class technology and innovation. We are looking for highly talented and motivated people to join our team and help make it happen.

About The Role
The Customer Connections team is all about the delivery of an excellent customer experience for Vectors customers through exceptional customer service, providing a single central point of contact for customers, energy retailers and service providers and through the fulfilment of a wide range of requested services. Key areas of responsibility include -

• Responding to general customer and energy retailer enquires received via phone or email promptly and efficiently with excellent customer service with a focus on first call resolution
• Provide excellence in customer service to all customers and identify areas for continuous improvement
• Work within set standards and processes to ensure Vector meets its compliance requirements
• Ensure customer service & billing databases are maintained with correct and updated information
• Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly

Who we are looking for
We are looking for a great team player who thrives in a busy and collaborative environment. To be successful in this role you will need to be able to demonstrate -

• Previous customer service or call centre experience and a strong commitment to a quality and courteous customer service
• Great communication skills and the ability to communicate effectively with both internal and external customers
• Customer issue management and resolution experience
• A team player who has good organisational and time management skills with the ability to problem solve and manage multiple tasks
• Computer literacy - Word and Excel
• Attention to detail and accuracy in processing documentation
• Personal resilience, positivity and enthusiasm

This is an opportunity to join and a really enjoyable team environment, with great career development opportunities.

What we can offer you
Our people are at the very core of our business and are what makes us tick. We're committed to showing our appreciation by offering a range of benefits to help keep our team happy, healthy and motivated. On offer is a great role within a dynamic company, and the opportunity to further grow your skills. A competitive remuneration package is available along with the opportunity to contribute within an organisation providing a critical service to Auckland and its community.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.  We were the first corporate Living Wage Accredited employer, and the first Accessibility Tick employer.  We are, of course, Rainbow Tick accredited, and Vector also won three gongs at the 2019 Diversity Awards NZ, including the Supreme Award.  Why wouldn’t you want to work here?!  

If you require assistance or accessibility support from us during the application and selection process, we welcome your contact on 09 978 8367.

Applications will close December 12, 2021