Customer Service Representative - Fixed Term

  • Featherston Street, Wellington Central, Wellington 6011, New Zealand
  • Full-time
  • Department: Metering

Company Description

We’re on a mission. We’re changing the way we engage and use power through our innovation, and our customers throughout New Zealand & Australia are seeing the benefits of Advanced Smart Metering Services (AMS), and how it's helping them to manage their gas and electricity.

Vector’s vision is to “Create a new energy future” and the rollout of smart meters and smart metering services is a key part of this.  Smart meters underpin the new energy future, by providing granular and real-time information about customer behaviour and energy usage, empowering new and innovative retail products, and enabling consumer participation in energy markets.

AMS combines large-scale field deployment and operations, with a cutting-edge data business focused on ‘near real-time’ delivery of big data and analytics to support the efficient functioning of the overall electricity markets in New Zealand and Australia.

Job Description

About the role
As a part of our Welcome Centre team, you will provide exceptional customer service on behalf of our retail customers, ensuring resolution are found for all metering requests, queries and any disputes that come through as dealt with in timely manner.  Your day will be filled with managing queries such as scheduling dates, appointments and ensuring all coordination is being carried out for successful field visits. In addition, you support and challenge work processes/procedures across business units and recommend improvements to customer experience and team where needed.
* Please note this is a fixed term role until 31 December 2020


Who we are looking for?
You’ll bring some previous customer service or call centre experience. You’re a great communicator and have the ability to communicate effectively with both internal and external customers. You will also bring have the following -
•    Ability to handle customer complaints
•    Strong computer skills - Word and Excel
•    Attention to detail and accuracy in processing documentation
•    Personal resilience, positivity and enthusiasm

This is an opportunity to join and lead a positive and hardworking team.  You will enjoy ensuring that good fun and hard work go hand in hand. You understand the value of internal relationships and enjoy leading a fast-paced, experienced team.

Additional Information

What we can offer you

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. Vector respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.  We were the first corporate Living Wage Accredited employer, and the first Accessibility Tick employer.  We are, of course, Rainbow Tick accredited, and Vector also won three gongs at the 2019 Diversity Awards NZ, including the Supreme Award.  Why wouldn’t you want to work here.  

Internal application closes 30th Sept 2020

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