High demands have led to an expansion of services and locations. Leaping into new markets with secure results. Our goals are to help you achieve yours. We have formed many great business partnerships, and are always ready for more. Do you want to expand your revenue stream? Want more time to focus on your product? Need a boost in brand exposure? Secure it all, with Vault.

This position will be responsible for onboarding new clients, supporting existing clients and maintaining client relationships. The on boarding process includes account set-up and system configuration, training and system roll-out. Our clients will rely on you to coordinate and manage all aspects of launching our product at all of their locations. Additionally, they will rely on your product knowledge and suggestions for best practices. After launching new clients, you will monitor accounts to ensure consistent usage and identify possible barriers to continued use of our product.

Salary range: $58000 - $68000 per year.

Responsibilities

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. 

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. 

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. 

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

• High School Diploma / GED required.

• Previous Customer Service experience is a plus.

• Positive, customer-minded individual with a passion for serving.

• Strong problem-solving abilities and attention to detail.

• Excellent interpersonal, verbal, and written communication skills.

• Proficiency in MS Word & Excel.

• Able to prioritize, multitask, and manage time effectively.

All your information will be kept confidential according to EEO guidelines.