VANTIVA, headquartered in Paris, France and formerly known as Technicolor, is a global technology leader in designing, developing and supplying innovative products and solutions that connect consumers around the world to the content and services they love – whether at home, at work or in other smart spaces. VANTIVA has also earned a solid reputation for optimizing supply chain performance by leveraging its decades-long expertise in high-precision manufacturing, logistics, fulfillment and distribution. With operations throughout the Americas, Asia Pacific and EMEA, VANTIVA is recognized as a strategic partner by leading firms across various vertical industries, including network service providers, software companies and video game creators for over 25 years. Our relationships with the film and entertainment industry goes back over 100 years by providing end-to-end solutions for our clients. VANTIVA is committed to the highest standards of corporate social responsibility and sustainability across all aspects of their operations.

Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

Main Responsibilities.

• Provide customer service to Clients in a professional manner.
• Manage outstanding issues, processes matter and resolve them promptly.
• Actively manage the day-to-day work assignments, productivity, priorities, and accuracy for the team account specialists to ensure BPO delivers high level of service
• Implementing a proactive approach to minimize downtimes and maximize capacity. Assessing current workload, determining when work will be completed (ahead of time) and working with Client to ensure additional work is placed in queue.
• Reviewing and auditing on daily and weekly basis the team activities.
• Provide detail assistance and support to each team member, being involved with all related to assignments to BPO
• Provides effective coaching and encouragement to team members, including communicating team goals and identifying areas for new training or skill development.
• Conducts team meetings to update members on best practices and continuing expectations
• Maintain a high level of knowledge about company products and services
• Promotes best practices and align self with the business strategy and objectives
• Supports new account onboarding opportunities

• BA/BS or equivalent experience
• Fluent English (mandatory)
• Knowledge of SAP
• Good level of Microsoft Office Products.  (Excel 80%).
• +2 years of experience in customer service position
• Excellent interpersonal and communication skills.
• Self-starter with proven ability to make decisions.
• Ability to prioritize and coordinate activities.
• Creativity and resourcefulness

Teamwork and collaboration while maintaining a service and goal-oriented focus

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.