Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on the post-checkout part of the journey provides upsell capabilities during the delivery.
Vanongo brings consumer-centric tech to the world of urban last-mile delivery.
We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of the journey and enabling upsell capabilities during the delivery.
 

We are looking for an experienced Client Success Manager to join the VanOnGo team! 

As a Client Success Manager you will play a crucial role in ensuring the success of our clients by managing their experience with our last-mile logistics platform. You will also be responsibile for fleet management to enhance the overall efficiency and performance of the delivery process. This role requires a combination of excellent customer relationship skills, technical proficiency, and a deep understanding of logistics operations. 

Responsibilities:  

• Build and maintain strong, long-lasting relationships with key clients to understand their business needs, goals and challenges.  
• Act as the main point of contact for clients, addressing inquiries and providing timely support. 
• Build trusted network of logistics partners and couriers 
• Onboard new logistics partners and couriers 
• Conduct onboarding sessions to familiarize clients with our fleet management solutions. 
• Provide training sessions to ensure clients maximize the potential of our technology. 
• Collaborate with internal teams to resolve technical or operational challenges. 
• Analyze key performance indicators to measure the success of fleet operations. 
• Generate regular reports for clients, highlighting achievements and recommending improvements. 
• Provide feedback to internal teams for product enhancements and improvements. 

• Proven experience in customer success management, preferably in a technology, logistics or fleet management industry.  
• Knowledge of the Romanian last mail delivery market will be a big plus.  
• Familiarity with fleet management software and tools.  
• Strong analytical and problem-solving skills.  
• Excellent communication and interpersonal abilities.  
• Ability to work collaboratively in a cross-functional team environment.  
• Proactive attitude and a commitment to delivering exceptional customer service.  
• Bachelor's degree in Business, Logistics, or a related field.  
• Language skills - English, Romanian (Russian will be a plus) 
• The candidate must live in Bucharest and have a car. 

In return, we offer:  

• Competitive compensation and B2B contract 
• A chance to shape the product as we actively develop. 
• An open and transparent work environment that utilizes OKRs methodology. 
• Autonomy to achieve common goals without micromanagement. 
• Opportunities for personal and professional development. 
• A dynamic and diverse team with unique backgrounds and interests!