Valterra Platinum Limited (Valterra Platinum) is a leading primary producer of platinum group metals (PGMs), with integrated mining, smelting, and refining operations in South Africa and Zimbabwe, marketing the metal we produce globally. Valterra Platinum is an independent, publicly listed company with a primary and secondary listing on the Johannesburg and London stock exchanges respectively.
Valterra Platinum is pursuing its strategy, anchored in safety, operational excellence, sustainability, and value creation for the long-term. With full accountability for our performance and growth, we are focused on strengthening our capabilities across the entire PGM value chain, from mine to market. We seek to deepen our commitment to stakeholders and lead with purpose – to “Unearth Value to Better Our World”. We remain steadfast in our ambition to be the world’s foremost producer of platinum group metals, while embedding safety and sustainability in everything we do.

To provide senior specialist expertise in the administration, optimisation, governance and continuous improvement of the ServiceNow platform and related IT Service Management (ITSM), Enterprise Service Management (ESM) and digital workflow capabilities. The role diagnoses complex platform, process and integration requirements, recommends fit-for-purpose solutions, and applies technical and governance standards to support a secure, stable and high-performing platform environment. The incumbent works with business stakeholders, architects, security teams, process owners and managed service providers to support business objectives, improve user experience and maximise value from enterprise platform investments.

1. Safety: Create a safety culture through productive and authorized operational systems/processes that allow all employees (including contracting partners) to provide their outputs in a risk-controlled environment. Oversee consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities.

2. Performance and Delivery
• Provide senior specialist oversight and advanced technical support for the ServiceNow platform and related ITSM, ESM and digital workflow capabilities.
• Diagnose complex platform, process, integration and configuration requirements and recommend fit-for-purpose technical solutions aligned with business needs and approved architecture.
• Define, maintain and apply ServiceNow configuration principles, technical standards and governance controls to support platform consistency, security and sustainability.
• Review technical designs, configurations and proposed platform changes, and provide specialist recommendations to support sound solution decisions.
• Guide the configuration and optimisation of workflows, forms, service catalogues, knowledge articles, notifications, approvals and automation solutions.
• Support the evaluation and prioritisation of business requirements, enhancements and continuous improvement opportunities.
• Monitor platform health, performance, availability, capacity, adoption and service trends, and recommend corrective or improvement actions.
• Provide specialist input into platform upgrades, patches, releases, testing, change implementation, instance management and operational readiness.
• Support platform risk, security, access control, compliance and audit requirements in collaboration with relevant control functions.
• Diagnose and resolve complex platform issues with internal technical teams and managed service providers and identify recurring issues requiring sustainable improvement.
• Guide and support integrations between ServiceNow and approved enterprise applications, including SAP, Microsoft Entra ID, Microsoft 365, P&O systems and other business platforms.
• Provide specialist advice to business stakeholders on platform capability, solution options, technical constraints and governance requirements.
• Contribute specialist input to platform roadmaps, demand planning, vendor service reviews and future improvement initiatives, without assuming overall budget or functional accountability.
• Maintain relevant platform documentation, standards, configuration records and knowledge to support continuity and effective service management.
 

3. People & Teams
• Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes.
• Work collaboratively across business and technical teams to translate requirements into practical platform solutions.
• Share specialist knowledge, guide service providers and support capability development in the use and governance of ServiceNow

4. Compliance
• Ensure compliance with internal and external regulatory, legislative and permitting requirements.
• Apply relevant internal standards, information security controls, data privacy requirements, contractual obligations and external regulatory requirements.
• Support audits, risk reviews and corrective actions relating to the platform and associated services.

Prescribed:

NQF 7 Bachelor's degree, BTech or Advanced Diploma in Information Technology, Information Systems, Computer Science or a related discipline.

Desirable:

Postgraduate qualification in relevant technology, information systems or business discipline

Certifications:

Valid EB/Code 08 driver’s licence

Experience:
• 5 At least five to seven years' relevant experience in enterprise application support, ServiceNow platform administration, configuration, integration or technical governance in a complex business environment.
• Proven experience in diagnosing complex platform issues, evaluating solution options and supporting enterprise-wide platform improvements.
• Experience working with business stakeholders, architects, security teams and external service providers.
Technical knowledge required for role:
• ServiceNow platform architecture, modules, administration and instance management.
• IT Service Management (ITSM), Enterprise Service Management (ESM) and digital workflow principles.
• ServiceNow data model, table structures, security model, roles, groups and access control lists.
• Platform governance, configuration standards, development lifecycle and control of technical debt.
• Enterprise application integration concepts and associated technologies.
• Platform release, patch, upgrade, testing and change management processes.
• Information security, data privacy, risk, compliance and audit principles applicable to enterprise platforms.
• Vendor-supported service models, licence considerations and service performance management.

Technical Skills:

• ServiceNow platform administration, configuration and optimisation.
• Workflow, Flow Designer, service catalogue and automation configuration.
• Technical design review and solution evaluation.
• Business rules, client scripts, forms, UI policies and notifications configuration.
• Platform governance, security controls and access management.
• Enterprise application integration, testing and troubleshooting.
• Platform performance monitoring, release, upgrade and change management.
• Business requirement analysis and continuous improvement.
• Stakeholder engagement and technical communication.
• Service provider and vendor coordination.

Social process skills
Self-awareness, and of behaviours that successfully drive or hinder team performance and collaboration

Application
Demonstrate drive, determination, persistence, and commitment to apply other elements of capability work

Other requirements
Medical certificate of fitness
There could be ad hoc requirements from time to time including need to travel

Our GBV Stand
Valterra Platinum takes a stand against gender-based violence and all forms of violence: ’We are unconditional in creating a respectful, inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch’’