About Valley Medical Center & Clinics

Founded in 1947, Valley Medical Center & Clinics (VMCC) is the oldest and largest public hospital district in Washington state and the largest nonprofit healthcare provider in South King County. Valley serves more than 600,000 residents through a comprehensive network of more than 50 primary, urgent, and specialty care clinics across South King County, and a 341-bed acute care hospital located in Renton. As a Level III Trauma Center, Valley provides advanced emergency, medical, surgical, and specialty care, including cancer treatment, heart and vascular services, neurosciences, orthopedics, stroke and spine care, childbirth and neonatal services, and critical care. Guided by our mission of caring for our community like family, Valley is committed to improving the health and well-being of the vibrant communities we serve through accessible, compassionate, high-quality care. Learn more at valleymed.org.

The Revenue Cycle Education & Training Specialist develops, coordinates, and delivers education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff. This role is responsible for ensuring employees are proficient in Revenue Cycle processes and develops ongoing training resources that support workflows, regulatory requirements, operational standards, policies and procedures, and contributes to positive patient experience outcomes. In partnership with department leadership, the Specialist conducts quality assurance and competency assessments, identifies staff educational and training needs, delivers targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance. The Specialist serves as a resource, providing guidance and feedback to support staff training, competency, and application of established practices.

Prerequisites

1. Bachelor’s degree in Healthcare Administration, Education, Adult Learning and/or Instructional Design or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.
2. Minimum three (3) years’ relevant hospital and/or professional revenue cycle experience, including two (2) years in training, education, or staff development; experience developing and delivering healthcare training programs and materials required.
3. Experience in EPIC required.
4. Proficient in various computer applications, including Microsoft Office, Excel, Word, PowerPoint, Visio, and Outlook.

General Qualifications

1. Knowledge of adult learning theory to design, implement, and continuously improve curriculum and training initiatives. Effectively tailors educational approaches to diverse audiences, utilizes multiple teaching methodologies, and facilitates change through clear communication, coaching, and learner engagement.
2. Demonstrate effective process management skills and contribute to the development and implementation of curriculum and workflows. 
3. Demonstrate a commitment to excellent customer service, exercise sound judgment with discretion, remain decisive under pressure, and consistently maintain a positive and professional demeanor.
4. Exceptional organizational and self-management skills, with the ability to prioritize, multitask, and manage multiple projects effectively in a fast-paced, deadline-driven environment.
5. Ability to collaborate and work in a multidisciplinary team environment.
6. Demonstrate strong presentation/facilitation skills for both classroom and 1:1/at-the-elbow training.
7. Demonstrate strong written communication for SOP and job aid development.
8. Demonstrate data literacy with ability to use QA/productivity metrics to identify training gaps.

Build your future with Valley Medical Center & Clinics! Join a team that values its people and offers excellent benefits and opportunities to grow.

• Medical, dental, and vision insurance
• Retirement plan with employer contributions
• Generous paid time off, including vacation, sick leave, and holidays
• Life and disability insurance
• Flexible spending accounts
• Employee wellness and assistance programs

Equal Employment Opportunity

Valley Medical Center & Clinics is committed to equal employment opportunity (EEO) and nondiscrimination in all aspects of employment and participation in its programs. 

We do not provide sponsorship opportunities at this time.

• Valley Medical Center & Clinics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.