Application Systems Analyst III

  • Full-time

Company Description

VVL Systems and Consulting (VVL), a small minority owned business, is committed to delivering “Optimized Computing,” computing through infusion of leading-edge technologies.  We focus on Cloud Services, Infrastructure and End User optimization, combined with VVL’s subject matter expertise around processes and methodologies to drive client’s successes.

Job Description

The Asset Process Resource supports and integrates all ITSM designed Asset Management processes into BIA/BIE’s organization. Utilizing experience in BMC Client Management, this resource will focus on supporting workin in the tool for Asset Management, Software Asset Management, and population of the CMDB.

The Asset Process Resource also supports the Asset Manager, Asset Technical Development Resource, and ITSM Team Leads in day-to-day tasks in quality assurance, delivering contract deliverables, and reporting:

  • Attends requirements gathering sessions for asset management design supporting the process, specifically for Asset Management.
  • Assists Asset Technical Development Resource to capture workflow requirements. 
  • Documents processes and workflows for usability across the IT organization and in the organization’s deployed toolsets. 
  • Attends all Asset Management meetings. 
  • Regularly reviews existing IT processes for effectiveness and efficiency; identifies improvement opportunities  
  • Works towards integration across all related processes in the ITSM toolset.  
  • Supports process improvement by defining workflows, value streams, and process metrics.  
  • Participates in testing activities for asset toolsets to ensure workflow and process are aligned. 
  • Develops process documentation as required. 
  • Maintains knowledge and expertise in industry process best practices and trends, as well as ITSM supporting toolsets. 

Qualifications

This role requires:

  • A Bachelor's Degree in IT Management or related field or equivalent training and work experience to equal 7-10 in Asset Management Process. 
  • Effective verbal and written communications skills to consult with management, business partners and vendors. 
  • A highly collaborative ethic and experience working in global teams/organizations.
  • ITIL Certification, or at least two intermediate certifications.
  • A strong working knowledge of BMC Helix.
  • BMC related trainings and certs are a plus.

Additional Information

Must be able to pass federal background investigation and obtain a Public Trust.
Role is 100% remote.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

  • Prolonged periods of computer desk work.
  • Dexterity of hands and fingers to operate a computer keyboard and other computer components.
  • Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
  • The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
  • Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
  • Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
  • Maintain a professional emotional response when working with others.

All your information will be kept confidential according to EEO guidelines.

Must be able to pass federal background investigation and obtain a Public Trust.

Job Location