TrueSight Operations Subject Matter Expert

  • Full-time

Company Description

VVL Systems and Consulting (VVL), a small minority owned business, is committed to delivering “Optimized Computing,” computing through infusion of leading-edge technologies.  We focus on Cloud Services, Infrastructure and End User optimization, combined with VVL’s subject matter expertise around processes and methodologies to drive client’s successes.  Given the role optimization and automation plays in our services, assisting clients designing, implementing, and being successful - automation technologies have a strong play within our solution portfolio.

Job Description

VVL Systems is a delivering leading edge consulting and subject matter expertise to various customers who utilize BMC Software's solution for Operations Management - TrueSight Operations.  As part of our service, we are looking for the expertise to help our customers through the journey in deriving value out of their investments.

Must have the following experience:

  • Operational fluency in both Windows and Linux environments.
  • Experience with monitoring tools:
    • Zabbix, Nagios, Observium, HP OpenView, SCOM, SolarWinds, etc.
  • Administration and operational support of BMC Monitoring Software.
    • TrueSight, BPPM, PATROL, EUEM, TMART.
  • Background working in an environment which uses BMC ITSM Suite of products.
    • Remedy, Atrium CMDB, Blade Logic, ADDM, My IT, Atrium SSO/RSSO.
  • Ability to easily adapt and support highly specialized applications and operational environment.
  • Provide high-level functional systems analysis, design, integration, documentation, and implementation.
  • Advise on exceptionally complex problems that necessitate a high-level knowledge of the BMC's Automation & Orchestration products for effective implementation. 
  • Participate, as needed, in all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation and presentation phases.

This position will be performed remotely with occasional travel to customer sites, as customer needs arise.

Qualifications

Proven experience in the following areas is desired:

  • Experience with Single-Sign-On.
  • Implementing monitoring for SLAs (Service Level Agreements).
  • Developing reports for performance monitoring.
  • Operating in an ITSM/ITIL-based organization.
  • Experience with other monitoring tools (Zabbix, Nagios, Observium, HP OpenView, SCOM, SolarWinds, etc.).
  • Senior Engineer-level skills in Windows and Linux environments.
  • Ability to troubleshoot TCP/IP issues.
  • BASH and/or PowerShell scripting.
  • Operational fluency in Solaris and/or AIX.
  • Postgres and/or Sybase database experience.
  • HAproxy or IPVS software-based load balancer experience.
  • Experience using and integrating Single Sign-On (SSO) systems.
  • Expertise managing projects and teams through completion.
  • Python and SQL development experience.
  • BMC Software specific experience:
    • BMC TrueSight Total Capacity Optimization.
  • Experience using or deploying:
    • BMC TrueSight Operations Management 10.0 and above.
    • BMC Patrol 10.0 and above.
    • BMC BladeLogic Server Automation.
    • BMC Remedy.
    • Various other BMC products.
  • BMC Certified Professional / BMC Certified Expert a PLUS

Additional Information

All your information will be kept confidential according to EEO guidelines.

Role is primarily REMOTE but within United States (NO RECRUITERS / NO OFFSHORE CANDIDATES)

Position is for full-time salaried employees (W2).

Applicant must be able to pass background check and drug screening.

We offer competitive salaries, paid vacation, sick leave, and Holidays, as well as company-contributed Health Plans (Medical, Dental, Vision) and Health Savings Account (HSA).

All candidates must be able to demonstrate ability and eligibility to work in the United States.  No visas will be sponsored as part of this position.