We are a cutting edge consulting firm dedicated to help customers effectively execute, manage and support their Product Lifecycle Management, Engineering Services and Enterprise Application Programs in a wide spectrum of domains. Our clientele includes IT majors,Engineering companies in the Aerospace and Automotive sectors, Hi-Tech leaders and Retail/CPG majors.

Position: Symantec Antivirus - Endpoint Protection - SEP,

Location: Chicago, IL,

Duration: Full Time

Job Description:-

Roles & Responsibilities

Key skills required for the job are:

• Symantec Antivirus - Endpoint Protection - SEP (Mandatory)

• Cisco IronPort Email Security Appliances

• As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.

• Ensure proper communication and quick resolution as a crisis manager.

• Plan and schedule Changes, Coordinating with different stakeholders.

• Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

• Participate in business meetings with various stake holders on a need basis.

• Take corrective actions based on the customer satisfaction surveys.

• Work on the service improvement programs.

• Effort estimation/reviews on need basis for new projects.

• Training of new team members.

• Able to work on Knowledge acquisition and updates to related documents.

Minimum work experience: 5 Years

If available please contact me for more details at 856-842-1988 ext-113