International Customer Success Manager

  • Beursplein, 3011 AA Rotterdam, Netherlands
  • Employees can work remotely
  • Full-time
  • Department: Sales/Relationship Management

Company Description

Imagine. Great SaaS products, great company, great presence and track record in the Netherlands and Germany which is driving momentum and growth internationally. You will be key in solidifying this growth by making sure our International customers are being looked after in the most professional way possible by providing quality service and operational performance.

Job Description

About the job

As a Customer Success manager at VONQ you get the opportunity to work with a group of the most valued international customers VONQ is serving. You will be responsible for growing customer engagement and optimising their use of VONQ services. In this role

  • You will be taking care of a group of International customers (European Institutes and international corporations)

  • You are responsible for the optimization of customer engagement, and use of VONQ services

  • You develop a growth plan together with the customer and steer accordingly

  • You analyze and monitor customer accounts and identify risks and opportunities

  • You proactively give advice to customers based on analytics

  • You monitor customer satisfaction by measuring it periodically

  • You are the voice of the customer in our product development by collecting and creating feature requests.

  • You will support customers with their advert preparation

Qualifications

Job requirements

At VONQ we greatly value a positive self-starting and can-do attitude. In addition, and to help us achieve our goals, we think you should have the following top characteristics and traits to be a successful Customer Success Manager:

  • Minimum of 2 years of relevant working experience as a Customer Success Manager or as an Account Manager.

  • Eager to build strong and meaningful relationships with customers

  • Experience with SaaS / Software sales

  • Fluent in English. Solid French is desirable

Additional Information

So; what’s in it for you? 

Great question. This is a big opportunity for you, because you’ll be managing Fortune 500 customers. Not only will you get the chance to take a ton of ownership and (quickly) grow with us, you’ll be working at the absolute forefront of recruitment marketing innovation, with a team that believes in doing things differently. Plus:

  • A solid paycheck based on a 40 hour work week
  • iPhone, laptop and business tools you need to move fast

  • flexible working hours and remote working

  • 8% holiday allowance and pension contribution

  • Unlimited holidays (yes, that is correct)

  • 100% commuting expenses compensation, should you be traveling to the office

  • Many opportunities to learn new skills and take on responsibility while working in a dynamic and fast-growing international technology business 

You can start by clicking on the ‘’I’m interested’’' button. Questions? Sander van Oyen through +31 6 22602655