Application Support Specialist

  • NDSM-Plein, 1033 Amsterdam, Netherlands
  • Full-time

Company Description

Viacom connects with our diverse audiences everywhere they are. As a leading global entertainment content company, we know what our viewers want and proudly deliver it across the globe through television, motion pictures and a wide range of digital media.
 

Media Networks includes favorites like BET, MTV, VH1, Nickelodeon, Nick at Nite, COMEDY CENTRAL, Centric, CMT, Spike, TV Land, Logo and more than 160 networks around the world. In addition, digital assets such as Neopets, Addicting Games, BET.com and Quizilla offer compelling and interactive content, providing an even deeper connection with our devoted and focused demographics.
 

Paramount Pictures Corporation offers audiences access to a huge library of top films through brands like Paramount Pictures, Paramount Insurge, MTV Films, Nickelodeon Movies and Paramount Home Entertainment.
 

Fueled by our world-class brands, Viacom serves an ever-growing population of kids, tweens, teens and adults who want their favorite media and entertainment, 24/7

 

Job Description

The Application Support Specialist reports into the Application Manager and is responsible for providing 1st and 2nd line support of scheduling, publishing and associated applications. Further this person on facilitates the deployment and integration of them and gains expertise across the portfolio of publishing services. 

The responsibilities also include:
 Providing daily operational support for application systems under guidance (primarily What’s on)
 Implementing patches and fixes with the experienced guidance of senior colleagues
 Assisting in preparing supporting documentation and application user guides
 Defining and document more complicated application issues
 Adding to the knowledgebase for production support
 Monitoring metrics and report on application performance
 Modifying and create job controls, custom scripts and custom monitor utilities under guidance
 Receiving some, direct, supervision but will be assigned independent tasks
 

That‘s why we want you:
 1 - 2 years of relevant experience in working within technology service support teams or a relevant
BA/BS degree
 Positive attitude towards service management and the quality of its delivery
 Effective communication skills in English and an attentive listener who has the ability to explain a
technical concept to a non-technical person
 Has a creative approach to problem solving and risk mitigation
 A strong resistance to stress and grace under fire
 Knowledge of broadcast or media and the “What’s On” channel management system is preferred
 Knowledge of Software Development Lifecycle including UAT & transition experience and XML &
XSLT
 Experience with ITIL foundation & Service Management
 

Sounds just like YOU? Send us your CV and motivation letter. We look forward to hearing from you!

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