We are currently looking POS Deployment, Merchant Training & Support for our Qatar operations with the following terms & conditions.

• Support Agent must carry valid Qatar Driving License with own car and have good

• location awareness for efficient on-site execution.

Project Objective:

To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services.

Pre-Deployment Activities

• Receive and verify merchant list with site addresses and terminal details.

• Prepare POS software updates and training materials.

• Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits.

Deployment Activities

• Visit each merchant/store location as per the assigned deployment sheet.

• Install and/or update POS terminals to enable UPI (NPCI) acceptance features.

• Perform POS system checks: power, printer, connectivity, and OS version verification.

• Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality.

• Replace or apply branding materials (UPI/NPCI/) as per design standards. Merchant Training & Awareness Provide on-site training to merchant staff on:

• How to initiate and process UPI transactions on the POS.

• Common troubleshooting steps and escalation process.

• Understanding UPI limits, reversals, and refund procedures.

• Hand over printed merchant quick reference guides and contact details for support.

• Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. Post-Deployment & Reporting

• Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit.

• Type of activity (installation, training, branding, reconfiguration).

• Attach test transaction receipt for confirmation.

• Capture before-and-after photos of terminal and branding.

• Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team.

• Ensure all documentation and data are updated accurately. Deliverables

• POS terminals enabled and configured for UPI acceptance.

• UPI (NPCI) branding applied as per NPCI guidelines.

• Merchant staff trained on UPI (NPCI) usage and troubleshooting.

• Signed merchant training & deployment completion report.

• Daily and weekly consolidated progress reports.

Roles & Responsibilities

Joining time frame: 2 weeks (maximum 1 month)